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Gexa Energy reviews
| Overall SaveOnEnergy score | 4.6/5 |
|---|---|
| Customer service | 4.5/5 |
| Online accessibility | 4.3/5 |
| Plan Options | 5/5 |
SaveOnEnergy has 20 years of experience working with various top-tier providers in deregulated markets. Because there are dozens of providers, hundreds of plans, and constantly changing rates, our reviews are not based on first-hand experience. We encourage customers to do their own research, compare multiple plans, and consider their individual priorities when choosing which provider is the best fit for them.
(Ratings updated 02/27/2024)
- PUC complaint score
- Google reviews score
- Satisfaction guarantee
- Option to cancel and/or change service options
- Years in business
- Online bill pay
- Access to usage trends & alerts
- Order options
- Pricing info & transparency
- Contract lengths
- Renewable plan options
- Serviceability
Learn more about how deregulated energy works
Gexa Energy FAQs
Enter your ZIP code on the SaveOnEnergy marketplace to compare electricity rates and plans from Gexa Energy and other providers. You can easily compare Gexa Energy rates and sign up for a new plan in one easy process.
If you cancel a fixed-rate plan early, Gexa Energy charges a $150 cancellation fee for 12-month plans and $295 for 24-month or 36-month plans. There is no Gexa Energy cancellation fee to terminate a variable-rate plan. Gexa Energy will waive the cancellation fee if you move outside its service area.
The best Gexa Energy plan will depend on your location and energy needs. Gexa Energy offers residential plans as well as customized options for both small and large businesses. There are options for fixed-rate and variable-rate green energy plans, with rates tailored to your expected monthly usage.
The Gexa Energy rates on SaveOnEnergy include everything except taxes. If there are new charges in a month, they will appear as non-current charges on your statement.
Yes, like most energy providers, Gexa Energy runs a credit check before you sign up for service. REPs set a certain credit threshold and may charge a deposit if your credit score is lower than the threshold. In some cases, Gexa Energy will waive the deposit. If you don’t want to pay a deposit or want to avoid a credit check altogether, search for no-deposit plans in your area.