Frequently
Asked
Questions

Navigating the ins and outs of energy service can be a confusing proposition, regardless of whether you are new to the process or a seasoned veteran. You may have questions about making the switch. Fortunately, millions of people have already paved the way to an informed decision on energy supply. No matter where you are in the energy shopping process, you can benefit from the knowledge and research of others.

Over the past decade, many energy markets have opened up to competition, allowing millions of Americans the opportunity to shop for an energy supplier. This has lead to a large number of options for consumers. With so many choices, you may have questions about switching energy suppliers or how the energy market functions in your state.

Do you have questions? We can help! Take a look at the frequently asked questions posed by people just like you and find all the information you need on the energy industry.

Account management

Billing

  • How can I pay my bill?

    Each supplier offers different ways for customers to pay their bills. Most allow you do this online, by phone, by mail or in person. Contact your supplier directly to find out how to pay your bill.

  • Why is my bill so high?

    Many factors go into your energy bill, including the amount of electricity or gas you consumed for the month, your utility's transmission and delivery fees, and state and local taxes. If your bill is much higher than you expected, first check your consumption level to see if you used more than your think you did. If the past month wasn't particularly hot or cold, this could mean you have an air leak or perhaps your meter wasn't read accurately. You might also be paying a high rate per unit of energy, such as a variable rate that recently spiked. You can shop for a fixed-rate plan here.

Plans

  • What is the best plan for a home with very low consumption?

    You may live alone in a small apartment. Maybe you're rarely home. Or you have a vacation home you only use on weekends. Low consumption can trigger a minimum usage fee on some plans, often when you use less than 1,000 kWh of electricity a month. Be sure to look for a plan without a low-usage fee or consider a plan with a higher per unit rate if it doesn't have a minimum usage requirement. You might also consider a prepay, or pay as you go, plan where you pay only for the energy you consume.

  • Do you have plans that offer an average payment each month to avoid drastic ups and downs?

    While we do not offer any plans that average your payment each month, usually the utility or supplier that issues your bill does offer this service, often called levelized or budget billing. Call your supplier or utility directly to find out more. Another way you can better predict your bill from month to month is to sign up for a fixed-rate plan. With these plans, your supply rate – the rate for each unit of electricity or natural gas you consume – is the same for the length of the contract. While you won't pay the same bill amount each month as you do with budget billing, you will know your rate so you can more easily estimate your monthly energy costs.

  • Is there a plan available for a short time while my house is for sale?

    Three- or six-month contracts are available in some markets, but your best bet might be a month-to-month plan with no early termination fee. You might also consider a prepay plan where you pay as you go and only for the energy you use.

  • Are there special plans for low-income customers?

    Customers who need help paying their bills can often find assistance from their state government. For example, in Texas, the LITE-UP TEXAS program provides discounts for eligible consumers in the costly summer months. Programs are also available in Georgia, New York and other states.

  • How do I read the EFL?

    The Electricity Facts Label, required on all electric plans in Texas, gives information about a plan in a standardized format so consumers can easily compare plans. The Electricity Price section at the top gives information about the price per kWh in a certain utility service area and for a certain amount of usage. It also includes other monthly charges for the plan. The Disclosure Chart also lists possible charges, such as termination fee, as well as other key pieces of information about the plan, such as how much renewable energy is included in the plan.

Service

  • How do I transfer my service?

    If you are moving and keeping your current energy supplier, call that supplier directly to transfer service to your new address. If you are moving outside your current utility service area, let us help you find a new supplier.

  • Can I switch to a new supplier if I'm with a co-op?

    State deregulation laws usually include exceptions to allowing all consumers to choose their own energy supplier. Usually, if you are with a co-op or municipal utility, you cannot choose an alternative supplier. Check with your co-op directly about its rules and regulations.

  • Why can't I find my provider on your site?

    SaveOnEnergy.com works with a variety of retail providers, but not all providers in all markets. We thoroughly screen our partners to make sure they offer high-quality, high-value plans for consumers in a market.

  • Are all providers dependable?

    States require competitive suppliers to be licensed or certified by the state's utility commission so consumers can rest assured that if the company goes out of business, there is a plan in place to keep your lights and heat on.

  • Who's responsible for trimming the trees away from the utility lines?

    Most likely your utility or municipality is responsible for keeping utility lines free from tree limbs and debris. Contact your utility or city to find out more information. Remember, live electricity lines can be dangerous so it is best to stay away from all lines.