The Electric Reliability Council of Texas required Griddy to leave the state’s energy market last week, meaning it could no longer serve customers. Other providers in Texas also reportedly are struggling in the aftermath of the winter storm that caused millions of outages in the state in the week after Valentine’s Day.
Following are questions you might have if your electricity company stops providing service and the answers to those questions:
No. ERCOT will switch you to another provider, called the Provider of Last Resort, or POLR.
Yes. You’ll be place in a different plan by the new provider. POLR rates typically are more expensive than that provider’s best rate (though not at the $9 per kilowatt hour level Griddy reached in mid-February).
Yes. It is in your interest to shop for a new plan immediately. You’ll have to arrange to pay for any service you’ve used with the POLR provider.
No, as long as you switch within the first 60 days.
Call the number on this page and a SaveOnEnergy.com® energy expert will find rates available in your area. You can get information about rates, brands, terms, and plan types to find one that is best for you.
Need more information about picking a new provider? See our guide to switching.
If you paid a deposit to start service with your old provider, there’s good news. Your former provider must return any unused portion. However, your POLR provider may require a deposit within 15 days of service. (Low-income customers may be eligible for deposit assistance.)
No, they are higher by about 2 cents per kilowatt hour in some cases.
Provider reviews should play a factor in your decision, too. Check out our provider ratings either in our marketplace (enter your ZIP) or on our provider ratings page.
If you’ve been switched to a provider of last resort, enter your ZIP code on this page to see what else is available.