Who is my gas and electricity supplier?

Identifying your energy supplier: a surprisingly common problem

Whether you’ve just moved to a new house, you’re a new tenant, or just don’t remember the particulars of your household bills, it’s important that you keep up to date with your current energy supplier. There are plenty of reasons why you should find out who your energy supplier is. For one, you’ll know who to call if something goes wrong, but you’ll also know who to compare services, prices and other offerings with if you decide to switch energy provider. It's a more common question than you'd think - find out how you can identify your energy supplier here.

Who’s my energy supplier?

Energy suppliers provide electricity and gas to your home. Your supplier may be one of the big six or a smaller company, but either way, don’t assume you know who it is without confirming through one of the methods below.

You may think it would be hard to forget who supplies your energy, but if you are a tenant, are newly running the finances of your household or have been paying on direct debit without a paper bill, you’ll be surprised how forgettable something like the name of your supplier may be. Here’s how to find out who your energy supplier is.

How do I find out who my electricity supplier is?

There are different ways to find out who supplies your electricity. If you have just moved into a new home, the best and quickest way would simply be to ask the previous owner. If you are unable to contact them, you might find that they have reported the move in order to stop being billed for energy at the property. In this case, you will likely be notified with a letter from the electricity supplier addressed simply to “The Occupier” and the answer will land right on your doormat. 

If you’re a tenant in a rented property you should ask your landlord who supplies your electricity. The answer may also already be around the property. Check and see if there is an in-home display, or IHD (if you have a smart meter), as this would have been given to the previous owner or landlord when the meter was installed, and usually features the branding of the energy supplier on its casing. You should bear in mind that it’s perfectly possible to change supplier even after having an energy company install a smart meter, so it’s worth calling to confirm who your electricity supplier is.  

Find my electricity supplier – numbers to know

If none of the above has worked, then you can call the Energy Networks Association to find out who your energy supplier is. You can also use its online tool if you prefer, simply type in your postcode to find your energy supplier. The UK’s electricity network is divided by region, so even if you’ve got one number stored from a previous property, if you have moved region, you will need to call a different number. Check you have the right contact for your region below:

North Scotland: 0345 026 2554

Central and South Scotland: 0330 1010 300

North East England: 0845 6013 268

North West England: 0870 7510 093

Eastern England: 0845 6015 467

Southern England: 0845 0262 554

South West England, South Wales, West & East Midlands: 0845 6015 972

South East England: 0845 6015 467

London: 0845 601 5467

Yorkshire: 0845 070 7172

Merseyside, Cheshire, North Shropshire & North Wales: 033 0101 0300

Find my gas supplier

The same method applies if you’re wondering how to find out who your gas supplier is. Ask the landlord, the old owner, or check your post to see if you’ve been notified by the energy provider themselves. There’s a chance you’re on a dual fuel plan, so once you find out who your electricity supplier is, make sure to call and confirm if you are paying just for electricity or for both gas and electricity. 

If your gas comes from a separate supplier and if no correspondence has been posted to you then you should call the Meter Number Helpline. They will help to confirm your MPRN, also known as your Meter Point Reference Number. These are unique to every household and are a form of identification for your gas supply, so it will also be able to tell you the current supplier.

Meter Number Helpline: 0870 608 1524 

(This number costs 7p per minute as well as your phone company’s access charge.)

How can I find out what type of energy plan I’m on?

After you’ve worked out who your energy supplier is, it’s time to find out which energy plan you’re actually on. There are a couple of different ways that you can do this, including contacting your electricity or gas supplier directly, checking your online account, or finding the name of the plan on your monthly bill. 

Energy suppliers for emergencies and power cuts

If you think you are in an emergency involving gas i.e. you can smell leaking gas or are worried that turbulent weather has interfered with your gas supply, then call 0800 111 999. This line is available 24/7 and experts will advise you on what to do next. If someone has started to react to a suspected gas leak, you should call 999 immediately.

Electricity networks keep a list of priority users, comprised of vulnerable users who need extra help in the event of a power cut. If you or someone you know may be eligible and can benefit from this service, call your local network and register.

Switching energy suppliers

Once you know who your energy supplier is, there’s no reason to stick with it, so long as you are the homeowner or have your landlord’s permission to look for better deals. 

This is especially true if you have just moved house, as the previous energy suppliers may have simply transferred you onto a standard plan, which is often the most expensive of its options. Energy prices change all the time, so the sooner you act, the sooner you can start saving. If you’re not on a dual fuel plan, you might find you save even more by using one supplier for both. 

Bjorn GriffithDec 9th 2019