EDF Energy is the UK’s second-largest energy supplier and a member of the big six group of leading energy companies. Owned by the French state-owned Électricité de France, the brand offers electricity and gas energy plans to its customers.
HQ: London, United Kingdom
Total customers: over five million
UK ranking: 2
EDF Energy is one of the top two energy providers in the UK and is the largest producer of low-carbon energy. Formed from the acquisition of London Electricity, SWEB Energy Plc and SEEBOARD Plc, EDF is one of the leading generators of power in the country, creating a fifth of the UK’s energy. EDF smart meter installation, smart home initiatives and electric vehicle plans also enhance its offerings for consumers looking for all their energy needs to be covered by a single supplier.
EDF has a firm place in the big six, but the brand admitted in 2018 that it had lost 200,000 customers to more competitively priced suppliers.
EDF Energy’s tariffs cover both gas and electricity for home customers. Notably, several of its fixed rate tariffs are payable by direct debit only, making full use of the online My EDF customer portal to track and manage payments.
EDF is one of the UK’s largest suppliers of low-carbon energy. However, the EDF Energy fuel mix has less renewable energy than the UK average. A much higher proportion of the fuel mix is sourced from nuclear power, while it uses significantly less gas than the UK average.
None of EDF’s standard domestic plans offer 100% renewable fuel, but the brand is encouraging the move to electric and renewables. With initiatives such as ‘Generation Electric’ pushing for the adoption of electric vehicles, EDF offers 100% renewable electricity on a dedicated EV plan. Customers can also lease an electric car from EDF.
EDF Customer Service aims to be as simple as possible, with multiple online and offline channels to turn to. While the supplier tries to lessen the need for lengthy phone calls with options like Facebook messenger and text, an 0800 EDF contact number, as well as several other phone contacts, remain available.
Like all the big six energy suppliers, EDF is also a part of the Energy Switch Guarantee. This means you can expect your switch between energy suppliers to be simple, without any further action required from you beyond your initial agreement. You will have 14 days to change your mind and the switch will be completed within 21 days.
EDF Energy promotes the use of smart devices to manage your home’s power and save money in the process. A dedicated tariff is available for customers looking to upgrade their home, offering an Amazon Echo Dot, Philips Hue Starter Kit and EDF Smart Meter upon sign-up.
Its Smart Home Store allows EDF to be a one-stop-shop not just for the devices customers use to manage their homes, but for the energy they use to power them too.
EDF Energy is part of the government-backed ECO (Energy Company Obligation) Scheme to help people save money when it comes to warming their homes. As part of this scheme, EDF can offer:
Free loft insulation (loft conversions excluded)
Free cavity wall insulation
Discounted replacement gas boilers
In order to qualify you must:
Be an EDF Energy customer
Own or privately rent your home with an EPC rating of A to E
Qualify for UK benefits such as Child Benefit or Universal Credit
As the UK’s second-largest energy supplier, EDF Energy offers a wide and varied choice of packages, services and power plans to suit every household, meaning it enjoys a sense of stability and an ‘all-in-one’ solution for customers who are wary of going with smaller brands. That said, environmentally-conscious customers might be put off by EDF Energy’s lack of 100% renewable electricity plans (save for those with electric vehicles).