Supplying gas and electricity to residential customers in the UK, Green Star Energy is part of the new wave of energy suppliers challenging the market dominance of the big six. Find out everything you need to know about Green Star with our comprehensive guide.
HQ: Milton Keynes, UK
Total customers: 2,000,000
Having launched in 2013, Green Star Energy has a simple mission – to make things as clear and simple for the customer as possible. It is an independent energy supplier and offers a green energy tariff that consists of 100% renewable energy. Green Star Energy is a subsidiary of Just Energy Group Inc., a publicly traded company that encompasses eight different brands and services close to two million customers across North America.
Green Star Energy offers several different plans, so you can select one that’s perfect for you:
Smarter Home – The Smarter Home plan provides customers with the chance to receive up to 80% off the retail price of a smart home device bundle at Amazon.co.uk.
Save Money Cut Carbon – With the Save Money Cut Carbon plan, you’ll be provided with an Enviropack that contains water and energy efficiency products.
Fix for Less – The Fix for Less plan ensures your peace of mind by providing protection from price rises for 12 months.
Fix with Rewards – If you’re signed up to the Fix with Rewards plan, you’ll gain access to the Perks Rewards membership programme, where you can cash in your points for energy efficient and smart products or gift cards for entertainment, dining, and shopping.
Standard – The Standard plan is Green Star Energy’s standard variable plan, which offers a variable rate that reflects market prices.
Standard PAYG – If you have a prepayment meter or you’ve had trouble paying your energy bills, the Standard PAYG plan is a flexible option that gives you full control of your energy spend.
With Green Star UK, there are a number of different ways that you can pay your monthly energy bills:
Direct Debit – If you’ve got a credit meter, the most common way of paying is through Direct Debit.
Online – By signing up for MyAccount, you can pay your Green Star energy bills quickly and easily online.
By phone – If you call 0800 012 4510 with your account number and card details you can pay your bills by phone.
Bank transfer – Alternatively, you can pay via bank transfer. List the payee as ‘Green Star Energy,’ the sort code as ’40-33-33,’ the account number as ‘72409364,’ and the reference as your account number.
Cash – Pay your bills with cash at your bank/building society with the Giro slip on your bill, or at the Post Office with the barcode at the top of the last page.
Cheque – If you would prefer to pay by cheque, you can simply make it payable to ‘Green Star Energy’, fill in the Giro slip, and take it to your bank/building society, or send it to the following address: Payments Team, FREEPOST, Green Star Energy.
At the Post Office – You can also make payment with a Post Office payment card at your local Post Office. Contact Green Star to be sent a card.
By signing up to a Green Star UK energy plan, you’ll also gain access to a broad range of additional customer benefits that can help you save money and optimise your energy consumption:
The Green Deal is a financial scheme that enables people to make energy-saving improvements and renovations to their properties, loaning them money to cover the cost. Typically, these improvements will include renovations like adding solar panels, improving loft insulation, and installing more efficient boilers. Green Star Energy can take care of your loan repayments for the Green Deal, making it a great choice of energy supplier for environmentally conscious consumers. You will pay back a predetermined amount every month through your electricity bill, or if you’re on a PAYG meter, a small amount will be taken out each day.
The Warm Home Discount is a government scheme that provides customers with a one-off discount on their electricity bills between September and March. There are two ways to qualify for the scheme: you receive the Guarantee Credit element of Pension Credit (core group) or you’re on a low income and meet your energy supplier’s criteria for the scheme (broader group).
You may be able to get £140 off your electricity bill through Green Star Energy’s Warm Home Discount assistance. First, you must meet Green Star Energy’s eligibility criteria. Then, all you need to do is make an application.
Perks Rewards are available on all Green Star ‘Perks’ plans. Basically, customers receive reward points every three months. These points can then be redeemed for a variety of different gifts, including energy saving products and gift cards.
Ideal for environmentally conscious customers, Green Star’s energy sources are 100% renewable. This is in direct contrast to the average UK fuel mix, which only uses 33% renewables. Electricity from Green Star Energy doesn’t produce any carbon emissions or high-level radioactive waste, whereas the average UK tariff produces 208g of carbon emissions per kWh and 0.007g of radioactive waste per kWh. This means that Green Star Energy is an excellent choice for planet-friendly power.
Green Star Energy are in the process of installing smart meters in all customers homes, so if you’re already a customer and want a Green Star Energy smart meter, you can book an installation by getting in touch. These installations are free of charge, and as smart meters offer several benefits, including an end to estimated bills and real-time, accurate information about your energy consumption, they’re often a great addition.
Green Star Energy customer service can provide help in a range of areas, from paying your bill and moving home to renewing your contract and emergencies. According to Which?, Green Star placed 18th out of 30 when it comes to customer service provided by energy companies. If you aren’t happy with Green Star Energy’s customer service, you can raise a complaint. The process for this is relatively simple:
Contact Green Star Energy directly and it will aim to respond to the complaint within 10 working days.
If the complaint cannot be resolved, Green Star Energy customer service will pass your details onto the Resolution Team.
If the issue cannot be resolved within eight weeks, you can pass your complaint onto the Energy Ombudsman.
For environmentally conscious customers dedicated to keeping their carbon footprint as low as possible, Green Star Energy may be an excellent choice of energy provider. It offers a tariff sourced from 100% renewables, as well as a broad range of plans that can cater to a variety of needs.