Last updated: 9 September 2020
In this guide you’ll find
ScottishPower company profile
ScottishPower renewable energy
ScottishPower customer support and community
Is ScottishPower a good option as an energy supplier?
Total customers: 5,000,000
UK ranking: #4
ScottishPower is one of the big six energy suppliers in the UK. It’s part of the Iberdrola Group, a Spanish utility company which is also one of the world’s biggest suppliers of wind power. The company is also one of the UK’s six distribution network operators (DNO), responsible for the actual delivery of electricity to homes and businesses in southern Scotland, North Wales, Cheshire, and Merseyside.
The ScottishPower business has a long history of investing in renewable energy sources, opening its first wind farm in Cornwall back in 1992. It opened the country’s largest onshore wind farm in 2009 near Glasgow, capable of powering around 300,000 homes. The company ditched its last non-renewable plant in 2019, leading to its claim that ScottishPower has become “the first integrated energy company in the UK to generate 100% green electricity”.
ScottishPower released its own Modern Slavery Statement in 2019, chronicling its efforts so far in eliminating any human trafficking or slavery that can be connected to its business.
As one of the country’s largest power companies, it’s little surprise that ScottishPower offers a wide range of plans for customers to choose from. All but two (Standard Variable, Standard Variable Online) are fixed-rate tariffs and include both electricity-only and dual-fuel tariffs.
All fixed-rate tariffs now come with the promise of 100% renewable electricity and offer to fix prices up to two years in advance. Some support charities – like the Help Beat Cancer plans – and some are restricted to existing customers only. The charity fixed-rate plans come with no exit fees, while other fixed-rate tariffs charge £30 per fuel if you exit the tariff early.
A range of SmartPower tariffs cover those with electric vehicles as well as those who wish to pay less for their electricity at different times depending when they use it most – these include SmartPower Day (7.30am to 2pm), SmartPower Evening (7.30pm to midnight), SmartPower Overnight (midnight to 10am), and SmartPower Weekend (Saturdays and Sundays).
Other services provided by ScottishPower draw on collaboration with other major companies, including:
Boiler insurance (in collaboration with Domestic & General)
These plans vary in their care plans, covering boilers only in the case of breakdown but not providing yearly services.
Electric vehicle charging
ScottishPower EV charging uses a smart charging device that connects with an app and is available for all EV owners with off-street parking. EV plans are available with off-peak rates and use 100% renewable electricity.
Kitchen appliance care plans (in collaboration with Domestic & General)
Care plans covering a range of kitchen appliances, from dishwashers to American-style fridge-freezers, are available and include annual maintenance checks and unlimited phone support.
Plumbing, drain and electrical cover (in collaboration with AXA)
With different options for the range of cover, these plans offer emergency repair and several callouts per year for any issue with your plumbing, draining or electrics.
Smart thermostats (with Honeywell)
By connecting to the ScottishPower app, smart thermostats let you control your heating and hot water remotely, plus automatically detect low temperatures to turn on the heating and protect against frozen pipes.
ScottishPower is part of the Energy Switch Guarantee, designed to make it easier for customers to change power supplier. The service is free and ensures switches should be done within 21 days, including a 14-day cooling-off period in case you change your mind.
You’ll be given an online account when you join, allowing you to both monitor and manage your energy usage with ease. Prepayment meters can also be managed online.
ScottishPower smart meters are currently being rolled out to customers, but as with many other power suppliers, only certain areas are covered. ScottishPower smart meters will be offered to you via letter once they’re rolled out in your area, but if you want to register your interest you can do so on the website.
The government is pushing smart meters to all households. While they don’t save money in themselves, you gain better insights into your power usage, providing you with the information you need to adjust your habits and save energy and thus money. You won’t be charged any extra after having a smart meter installed, although not all homes are currently suitable.
The meter connects to ScottishPower automatically, feeding back your usage without requiring you to perform regular meter readings or allow a ScottishPower representative into your home. You control how often a reading is sent – this can be as frequently as every half-hour, or just once a month. Based on your usage, personal consumption graphs will be generated for you to view in the app, so you’ll always have a clear image of how much energy you’re using.
ScottishPower Renewables is the subsidiary responsible for generating ScottishPower’s renewable energy. It’s the largest developer of onshore windfarms, with 40 around the UK. The company sold off its fossil fuel plants in a bid to expedite its green energy efforts and has also applied other measures to help reduce its carbon footprint.
A full breakdown of ScottishPower’s fuel mix from 2018-19 reveals it offers less nuclear (11%) and renewable (30% overall) energy compared to the UK average (19% and 33% respectively). However, the company’s recent announcement that all its new fixed-price tariffs provide 100% green electricity from its wind farms should see this mix change in line with its stated aim of encouraging more wind-farm construction.
Like many power suppliers, ScottishPower electricity and gas customers can connect with the brand through various channels:
Phone – 0800 027 0072: 8.30am-7.pm weekdays, 8.30am-1pm, Saturdays
Online – via forum
App – answer questions and access live help
While it appears to have most bases covered, ScottishPower has had complaints regarding customer service in the past. In 2015, ScottishPower was temporarily banned from signing up new customers due to its failing customer service. ScottishPower reviews remain mixed, with its bills and value for money rated as poor in a recent Which? review.
If you like an all-in-one solution, ScottishPower could be a good choice. The company provides many additional services to keep your home running smoothly, including breakdown cover for boilers and EV charging offers, and its commitment to sourcing 100% green electricity for all its fixed-rate tariffs should prove popular too. You’ll also have to option to use the app to manage your account and connect with UK-based call centres should you need assistance.