Last updated: 7 December 2020
In this guide you’ll find the following answers to your SSE-related questions:
What’s happened to SSE now it’s owned by OVO?
What SSE energy plans are currently available?
What renewable tariffs are available for business customers?
How can I switch to SSE?
What is My SSE?
What are SSE rewards?
What are SSE's reviews like?
Is SSE the best energy provider for me?
HQ: Perth, Scotland
Total customers: 5,800,000
UK ranking: 2
Scottish and Southern Energy (SSE) is one of the big six suppliers of electricity and gas in the UK. It boasts the second-largest share of the UK’s gas and electricity market. SSE’s regional brands include SSE, SSE Atlantic, SSE SWALEC, SSE Scottish Hydro, and SSE Southern Electric. In addition, SSE Airtricity operates in Northern Ireland and the Irish Republic. In January 2020, it transferred its domestic retail business to OVO Energy.
In January 2020, OVO Energy acquired SSE Energy Services, which was SSE’s retail business. The purchase included all domestic customers as well as SSE’s 8,000 employees. OVO has made it clear that the SSE brand remains separate for now, with its own products and tariffs. SSE customers will have seen no interruption to their services or changes to the way they pay their bills and can continue to access their SSE account through the SSE website.
Note, SSE Business Energy remains under the direct control of SSE.
SSE gas and electric plans are split into four options – three offer fixed-rate tariffs where the unit price of your energy is fixed for the duration of the tariff, while the fourth offers ‘flexible’ energy where per-unit prices can both rise and fall.
|Tariff||Standard tariff||SSE 1 Year Fix tariff||SSE 2 Year Fix v3 tariff||SSE Fix and Control|
|Fixed period||None||12 months||24 months||24 months|
|Available to PAYG customers?||Yes||No||No||No|
|Early exit fee||None||None||None||£75 per fuel|
|Other add-ons||None||None||None||Smart Home Package: Nest Thermostat E, Google Nest|
Those who pay for their energy by direct debit can also take advantage of two additional bundle offers: the SSE Fix and Protect Bundle offers a one year fixed-rate energy tariff, which includes a £40 annual discount per fuel for paying by direct debit and no early exit fee. You’ll also receive heating breakdown cover for an additional £1/month. This covers your boilers, controls, and central heating systems. There’s a 24/7 helpline and emergency call-out (with £90 excess per call-out), and parts and labour are covered – with £250 towards a new boiler if your faulty one can’t be fixed.
Also available is the SSE Fix and Fibre Bundle, offering the same one-year fixed energy deal, plus fibre broadband for £17/month. The package has an average download speed of 35Mbps, includes line rental and a wireless router with no delivery or connection charges and has no exit fee for the first 60 days.
Note, some price-comparison sites offer additional tariffs and deals – for example, uSwitch offers 1 Year Fix and Cover, Online Energy and SSE 1 Year Fix Renew v2 fixed-rate deals in addition to the four above.
SSE has retained control of its business supply arm, and offers a range of fixed, tracking, and fully flexible tariffs for business. It also offers two green tariffs. SSE Green Electricity offers businesses the opportunity to source 100% renewable, clean electricity through wind and hydropower. Its gas equivalent, SSE Green Gas, produces its 100% renewable energy via agricultural materials as well as food and wastewater treatment. SSE Green Electricity is supported by its REGO (Renewable Energy Guarantees of Origin) accreditation while RGGOs (Renewable Gas Guarantees of Origin) provide the accreditations for SSE Green Gas. SSE Green customers are given a special certificate and logo to demonstrate their clean energy credentials, so they can signify their efforts in the pursuit of a low-carbon world.
Businesses can also take advantage of the SSE smart meter. This helps you measure your business’s energy usage accurately, which in turn helps you save time, energy, and money in the long run. They work in the same way as domestic smart meters, automatically sending accurate and up-to-date readings to SSE to remove the need for meter readings. The meters also provide real-time updates to help customers manage their energy usage more efficiently.
SSE smart meters are installed at no extra cost and users also gain access to SSE’s free online energy management platform, Clarity, which allows you to track your energy consumption, with powerful reporting and alerting tools to help you manage your business’s energy use more efficiently.
Customers can switch their existing supplier to SSE by taking the following three steps, which is standard practice across the industry:
First, request a quote, select a plan and sign up online.
Then, you must tell SSE which supplier you are planning on leaving.
Finally, you need to provide SSE with your meter readings.
SSE is part of the Energy Switch Guarantee, whereby suppliers promise to complete your switch within 21 days to make the process of switching gas and electricity as quick and as hassle-free as possible. SSE will tell your current energy provider that the switch has been requested and promises to handle everything. After signing up, paperwork will be sent by email and SSE will submit a request to your current supplier so it can begin the switch. SSE provides your previous supplier with your final meter readings just before the switch, to ensure it can close your account with the same readings.
Switching to an SSE energy bundle follows a similar process. After choosing your bundle, SSE will contact your existing utility suppliers – although in this case Virgin Media users and customers with third-party heating breakdown cover will have to contact their respective suppliers themselves. The 21-day energy switch guarantee also applies to bundles and switching broadband and phone services typically takes between 18 and 20 days to complete.
My SSE is an app that gives you access to your SSE online account management portal through your Apple or Android phone or tablet – note the app is only available to customers who pay through direct debit or quarterly bill.
The online account management portal, accessible through your web browser, allows you to pay your gas/electricity bill, submit meter readings and more. Registration is simple - all you need to do is give your name, email address, and contact number and set a password. You’ll then receive a registration email and you’re good to go.
SSE Reward provides SSE customers with exclusive presales on tickets sold for the SSE Hydro in Glasgow and SSE Arena at Wembley. Members can also get free entry to SSE lounges as well as a dedicated entrance at each venue. In addition, exclusive offers and prize draws are offered to members.
Now SSE has divested its domestic business, the company intends to focus more on sustainability. By 2030 it aims to achieve four goals: cutting carbon intensity by 50% in comparison to 2018 levels, trebling its renewable energy output, helping to accommodate 10 million electric vehicles, and championing fair tax and a real living wage. SSE is challenging itself to continue as a leading energy company while aiding the transition to a low-carbon world.
SSE has an average score of 4.3 out of 5 on TrustPilot. However, considering it was one of the big six suppliers (and still is, depending who you ask), it only has just over 5,000 reviews at the time of writing. It's always best to read a selection of reviews to see whether any issues are consistently coming up or whether there are any other red flags to watch out for.
SSE is a large and well-respected energy provider with awards for customer satisfaction, while it’s also been named as the large supplier most likely to be recommended, which is indicative of its quality of service. It will be interesting to see how its products compare to parent company OVO’s own offerings, but they’re likely to remain competitive given SSE users make up the vast number of OVO’s customer base.