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Oncor Electric Delivery Serves Millions of Texans

Oncor Electric Delivery Company is a regulated electric transmission and distribution service provider headquartered in Dallas, Texas. Oncor operates the largest distribution and transmission system in Texas, delivering deregulated energy to more than 3 million homes and businesses. The company also operates approximately 119,000 miles of transmission and distribution lines and more than 3 million meters across the state.

If you're a Texas resident then you have the power to choose your retail electric provider, however, you're still have ties to Oncor energy. In Dallas, for example, you choose your retail electric provider but Oncor will continue to deliver your supply and maintain the power lines in your area. All consumers in an Oncor service area receive their supply from Oncor regardless of which retail electric provider supplies their electricity. The Oncor service area includes Dallas, Fort Worth, Tyler, Waco and Midland/Odessa.

Oncor electric rates

Since Oncor is a transmission and distribution service provider (TDSP), it does not supply electricity to customers. Oncor electric delivery brings electricity that you purchase from your retail electric provider to your home or business. Oncor electric rates and fees are approved by the Public Utility Commission of Texas. These charges cover the cost of delivery including distribution system charges, transmission system charges and so forth. Unlike rates on the competitive market, you cannot shop for utilities and delivery rates. Everyone in the Oncor service area has to pay the delivery rates that the utility and Public Utility Commission of Texas set.

What deregulated energy means for you

Deregulated energy opens up the door for comparison shopping. With deregulated energy, you have the ability to choose among the various retail electric providers servicing your neighborhood, compare rates, compare plans and choose the one that best fits your wants and needs. For example, if Oncor energy in Dallas is responsible for delivering your supply, thanks to deregulated energy legislation you choose any REP that works with Oncor to supply electricity to your residence.

By shopping around on energy marketplaces you are taking advantage of deregulated energy and have the opportunity to find new rates on energy supply and plans with different contract lengths and features.

In case of an Oncor electric emergency

If you experience an electric emergency such as a power outage or notice a power line down in your neighborhood, please contact and report your Oncor electric emergency immediately. As mentioned, Oncor is your TDSP and is responsible for delivering your electricity to your home and also maintaining and operating the power lines. If an emergency arises, call Oncor, report your situation and the utility will resolve the issue as soon as possible.

Important Oncor information

  • Area served: Texas
  • Contact information: 1-888-313-4747

Updated: 7-17-15