Energy plan FAQs
Who do I call if there’s an outage?
In case of a power outage, you should contact your utility company (and not your electricity supplier). These days, most utilities allow you to report outages online, but you can also notify them by phone.
What happens if I move?
If you’re an existing Dynegy Energy Services customer, you should let the company know that you’re moving. Or if you’re looking for a new plan, you can use SaveOnEnergy to compare options and sign up with a new supplier.
What is a fixed-rate plan?
Fixed-rate plans let you lock in a particular electric rate for the duration of your contract (usually a year or more). Many customers prefer this type of plan because it gives them more stable and predictable energy costs.
Why does SaveOnEnergy run a credit check?
Electricity suppliers will almost always run a credit check before service begins. At SaveOnEnergy, we run a single soft credit check on your behalf, so you don’t need to go through that process with individual providers. Concerned about passing a credit check? Take a look at our articles about no-deposit and prepaid plans.