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Entrust Energy Rates, Plans, Reviews

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About Entrust Energy

Texans have had the power to choose their retail power supplier and rate plan since 2002, thanks to deregulation. You may be able to reduce your energy bill by switching, but it’s important to carefully assess your options. This will ensure that you choose just the right supplier and plan to meet your household’s needs.

Based in Houston since 2010, Entrust Energy serves more than 5 million homes across eight states. The company’s values include transparency, simplicity, and premier service. Enter your ZIP code above to find Entrust Energy plans in your area.

Entrust Energy plans

Entrust 12, 18, or 24

This is the basic Entrust Energy fixed-rate plan, where the number refers to the total number of months in your contract. Your rates will not change for the life of your plan. However, if you need to end your contract ahead of schedule, you will owe an early termination fee (ETF) of $150.

Entrust Monthly

This is a month to month variable-rate plan. Your Entrust Energy electric rates are not locked in and may change every month depending on wholesale energy prices. There is no contract, though, so you will not owe any early termination fees if you decide to cancel.

Entrust Energy also offers a green energy plan in some markets. Known as Texas Refresh, this plan uses 100% renewable energy.

Enter your ZIP code above or call SaveonEnergy.com specialist to learn what’s available in your area.

Entrust Energy reviews

Entrust Energy reviews are mixed. The Better Business Bureau notes a pattern of complaints focused on the company’s door to door sales staff, as well as some issues with contract cancellations. Other consumers report satisfaction with the company.

SaveOnEnergy.com rates providers it works with based on three overriding factors:

  1. Customer service
  2. Online accessibility
  3. Business history’

For more information on SaveOnEnergy.com reviews, see the full list of energy providers.

Entrust Energy main energy services

Entrust Energy for residential customers

Entrust Energy says it offers easy to understand rate plans at competitive prices. Service typically starts three business days after you enroll, though you can also choose a specific date or request Priority service.

Entrust Energy for business customers

For business customers, Entrust Energy is focused on flexible, scalable options that help companies streamline operations and boost energy efficiency. The company promises straightforward contracts and dedicated business support.

Green energy options with Entrust Energy

The green Texas Refresh plan, which uses 100% renewable energy, is available in some markets. Note that you will pay a rate premium, but it’s an easy way to reduce your carbon footprint.

Community investment

Entrust Energy is dedicated to giving back to its local communities. If you’re a customer who wants the company to consider a local initiative, call 1-800-871-8100 to make your suggestion.

Entrust Energy service areas

In Texas, Entrust Energy is available to customers served by the following utility companies:

Texas energy plan FAQs

  • What is a fixed-rate energy plan? A fixed-rate energy plan gives you the peace of mind of knowing exactly what your electrcity supply rates will be for the duration of your plan. However, you will need to pay an early termination fee (ETF) if you don’t finish the contract.
  • What is a variable-rate energy plan? A variable-rate energy plan is a gamble on market prices. Your rates are tied to the wholesale energy market. Variable-rate energy plans are month to month, which means you can end your plan without penalty whenever you want.
  • Who do I call about a power outage? Your power is delivered by your local utility company (also known as a transmission and distribution service provider, or TDSP). The utility company maintains the lines and infrastructure, so you will need to call them to report an outage.
  • What happens if I move? If you can demonstrate that you are moving, you will not have to pay an early termination fee. If you wish to continue service with your provider, check to see if it is available at your new address.

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

Contact Ambit Energy

  • Headquarters: Fulbright Tower, 1301 McKinney St #2950 Houston, TX 77010
  • Bill pay: Log into your Entrust Energy account here or call 1-800-871-8100
  • Customer service: Call 1-800-871-8100
  • Outages: Contact your utility company

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