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Express Energy reviews
| Overall SaveOnEnergy score | 3.4/5 |
| Customer service | 2.5/5 |
| Online accessibility | 3.3/5 |
| Business history | 4.5/5 |
We’ve broken down our scoring model into three main categories:
- Customer service (Power to Choose complaint score; Satisfaction guarantee)
- Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
- Business history (Number of years in business; Accreditation by the BBB)
For more information on SaveOnEnergy.com reviews, visit the full list.
(Ratings Updated 09/08/2022)
Express Energy FAQs
Express Energy offers both fixed-rate and variable-rate energy plans throughout Texas. The company also offers customers the option of receiving 100% green energy.
Express Energy performs a credit check when you register for an energy plan, which may result in a necessary deposit. If you make your payments on time for 12 straight months, Express Energy will apply the deposit to your account. You can look into no-deposit energy plans if you want to avoid paying a deposit.
Express Energy charges an early termination fee of $20 per month remaining on your contract. You won’t need to pay this charge if you’re moving outside of Express Energy’s service area.
You can pay your bill through your online account at any time of the day. Alternatively, you can call Express Energy’s toll-free customer care line on weekdays.