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Express Energy Rates, Reviews, & Plans

Written by Jordan Smith /

Edited by Jamie Cesanek

Last updated 10/05/2022

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About Express Energy

Express Energy is a “no-frills” retail electric provider with cheap electricity rates. Customers can manage their accounts through an online portal 24/7. The company also has a toll-free customer care line available on weekdays. Express Energy’s reliance on an online self-service system helps it offer low energy rates.

Express Energy is a Texas-based energy provider founded in 2000. Today, the company is owned by Apollo Funds and has its headquarters in Irving, Texas.

Enter your ZIP code on this page to see Express Energy plans available in your area.

Express Energy at-a-glance

  • Offers affordable fixed-rate and variable-rate plans.
  • Low early termination fees (ETFs) of $20 per remaining month for fixed-rate contracts.
  • Satisfaction guarantee allows new customers to end their contract within 30 days without an ETF.

 

Express Energy plans

Express Energy offers a broad range of plans for interested customers. You can explore some of the most popular plans on the SaveOnEnergy market on this page. Available plans and rates vary by location, so enter your ZIP code to see plans near you.

Flash 12 with Auto Pay

The Flash 12 with Auto Pay plan is a 12-month fixed-rate energy deal. This plan has no base charge and offers a $100 bill credit for using more than 1,000 kWh each month. If you use less than 1,000 kWh, you may have to pay twice as much per kWh. An ETF applies if you end the plan early — unless you move to a new home.

Flash 24

Express Energy also offers the Flash 24 plan, which is a one-year fixed-rate plan. It has no base charge and offers customers a $100 bill credit for using over 1,000 kWh per month. If you switch to a new plan before the 24 months ends, you’ll need to pay an ETF.

Express Energy reviews

Overall SaveOnEnergy score3.6/5
Customer service2.5/5
Online accessibility3.3/5
Business history5/5

We’ve broken down our scoring model into three main categories:

  • Customer service (Power to Choose complaint score; Satisfaction guarantee)
  • Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
  • Business history (Number of years in business; Accreditation by the BBB)

For more information on SaveOnEnergy.com reviews, visit the full list.

(Ratings Updated 09/08/2022)

Services offered by Express Energy

Express Energy for residential customers

Residential customers can buy low-cost, no-frills energy plans from Express Energy. Several plans require you to sign up for at least a one-year contract. You can reduce your electricity rate by signing up for autopay to receive a bill credit.

Express Energy for business customers

Express Energy has no available commercial energy plans for its business customers.

Green energy options with Express Energy

Every energy plan in Texas, including plans offered by Express Energy, includes a portion of green energy. Each Express Energy plan contains 6% of green energy. When you select a plan, you can upgrade to 100% Texas wind energy.

Other Express Energy initiatives

  • Referral rewards: When you recommend Express Energy to a friend or family member, you and the referred person will earn a $25 Visa gift once they’ve signed up and paid two billing cycles.
  • Satisfaction guarantee: Express Energy has a money-back guarantee for new customers unhappy with their new energy plan. If you cancel within 30 days of purchasing your plan, you won’t pay an ETF.
  • Deferred payment plan: Express Energy can offer you a deferred payment plan if you’re facing financial hardship.

Express Energy services areas

Texas’ deregulated energy market allows you to choose your energy provider. However, your utility company is always dependent on your location. Express Energy is available in many parts of Texas. Here are a few of the company’s service areas, as well as the corresponding utility companies:

 

SaveOnEnergy’s tips for easy electricity service setup

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

How to move or transfer service with Express Energy

Express Energy has a simple process for transferring your energy service to a new home. You can log into your online account and enter your new address. The provider requires at least two days’ notice, but two weeks is recommended. If you’re moving outside Express Energy’s service area, you can end your contract without paying an early termination fee.

Express Energy electric rates in my area

Electricity rates vary throughout Texas, primarily because of different utility transmission rates. You might notice that the same Express Energy plan has a higher or lower price depending on where you live. As a result, it’s important to shop for rates in your area to ensure they’re accurate. The SaveOnEnergy marketplace offers you an easy way to find the best rates for your home location. To get started, enter your ZIP code on this page to see your options.

Contact Express Energy

  • Headquarters: Dallas, Texas
  • Bill pay: Log into your Express Energy account here or call 1-844-361-2080
  • Customer service: Call 1-844-361-2080
  • Outages: Contact your utility company

Express Energy FAQs

  • Express Energy offers both fixed-rate and variable-rate energy plans throughout Texas. The company also offers customers the option of receiving 100% green energy. 

  • Express Energy performs a credit check when you register for an energy plan, which may result in a necessary deposit. If you make your payments on time for 12 straight months, Express Energy will apply the deposit to your account. You can look into no-deposit energy plans if you want to avoid paying a deposit.

  • Express Energy charges an early termination fee of $20 per month remaining on your contract. You won’t need to pay this charge if you’re moving outside of Express Energy’s service area.

  • You can pay your bill through your online account at any time of the day. Alternatively, you can call Express Energy’s toll-free customer care line on weekdays.

Ready to shop for an energy plan? Let’s get you taken care of. Call:

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