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Express Energy reviews
| Overall SaveOnEnergy score | 5/5 |
|---|---|
| Customer service | 4.9/5 |
| Online accessibility | 5/5 |
| Plan options | 5/5 |
SaveOnEnergy has 20 years of experience working with various top-tier providers in deregulated markets. Because there are dozens of providers, hundreds of plans, and constantly changing rates, our reviews are not based on first-hand experience. We encourage customers to do their own research, compare multiple plans, and consider their individual priorities when choosing which provider is the best fit for them.
(Ratings updated 5/7/2025)
- PUC complaint score, if active
- Google reviews score
- Satisfaction guarantee
- Option to cancel and/or change service options
- Years in business
- Online bill pay
- Access to usage trends & alerts
- Order options
- Pricing info & transparency
- Contract lengths
- Renewable plan options
- Serviceability
Express Energy FAQs
Express Energy offers fixed-rate residential energy plans throughout Texas. Customers can also choose to receive 100% green energy.
Express Energy checks your utility payment history when you register for an energy plan, which may result in a required deposit. If you make on-time payments for 12 months, Express Energy will refund the deposit. The company offers a few ways to avoid paying a deposit, but if you don’t qualify, you can look into no-deposit energy plans (such as prepaid ones).
The company charges an ETF of $20 per month remaining on your fixed-rate contract. You won’t need to pay this charge if you move outside Express Energy’s service area.
You can pay via auto-pay, online account, phone at (844) 361-2080, or cash payment locations.