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Express Energy reviews
| Overall SaveOnEnergy score | 3.6/5 |
| Customer service | 2.5/5 |
| Online accessibility | 3.3/5 |
| Business history | 5/5 |
We’ve broken down our scoring model into three main categories:
- Customer service (Power to Choose complaint score; Satisfaction guarantee)
- Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
- Business history (Number of years in business; Accreditation by the BBB)
For more information on SaveOnEnergy.com reviews, visit the full list.
(Ratings Updated 09/08/2022)
Express Energy FAQs
Express Energy offers both fixed-rate and variable-rate energy plans throughout Texas. Customers can also choose to receive 100% green energy.
Express Energy performs a credit check when you register for an energy plan, which may result in a necessary deposit. If you make on-time payments for 12 months, Express Energy will apply the deposit to your account. You can look into no-deposit energy plans (such as prepaid ones) to avoid paying a deposit.
The company charges an ETF of $20 per month remaining on your fixed-rate contract. You won’t need to pay this charge if you move outside Express Energy’s service area.
You can pay via auto-pay, online account, phone at (844) 361-2080, or cash payment locations.