Just Energy plan FAQs
What is a fixed-rate plan?
Fixed-rate plans will keep the same electricity-supply rates throughout the term of the contract. While utility charges, taxes and other government fees may change, fixed-rate plans provide more stability for the customers and protections against steep price fluctuations. Fixed-rate plans usually have an early termination fee, although this normally won’t apply if you are moving to a new address.
What is a variable-rate plan?
Variable rates can change from month-to-month, usually depending on the retail energy market. Variable-rate plans do not have a contract and can be canceled at any time. While these plans offer flexibility, they do come with risk because the rate you pay can change each month.
What happens if I move?
In Texas, if you can demonstrate that you’re moving, you will not be charged an early termination fee. (Among the ways to prove you’re moving is a forwarding address.) You also can secure a rate now for the new address that won’t start for up to 90 days.
Why does SaveOnEnergy run a credit check?
Your credit determines if you need to make a deposit before you start a plan, and if you do, how much. SaveOnEnergy runs a soft credit check so that it does not affect your credit score. This way, you will know if you need to pay a deposit with each plan option on the marketplace. You can also learn about no deposit plans in our guide.
How do I make my Just Energy bill payment?
You can make payments through the My Account portal on Just Energy’s website. There is also an online bill pay option with no login necessary. Customers in Texas can pay via mobile apps, pay-by-phone at 1-866-268-1975, your bank’s online bill pay service, by check or by cash at accepted locations.
You can also learn how to read your electric bill in our guide, or learn about prepaid plans here.