Texas energy plan FAQs
What are the advantages and disadvantages of fixed- and variable-rate electricity plans?
Fixed-rate plans will keep the same electricity-supply rates throughout the term of the contract. While utility charges, taxes and other government fees may change, fixed-rate plans provide more stability for the customers and protections against steep price fluctuations. Variable rates can change from month-to-month, usually depending on the retail energy market. Fixed-rate plans usually have an early termination fee, while variable-rate plans can be canceled at any time.
Will I have to pay a deposit to begin electricity service?
Many customers do. Electricity providers use your credit score to determine whether you must pay a deposit and how much that deposit will be. However, if you don’t want to pay a deposit, there are options.
How does switching providers work?
Switching providers isn’t as complicated as many might believe. Enter your ZIP code on this page and see what’s available in the SaveOnEnergy® marketplace, make your selection, sign up either online or by phone, and your new provider will take care of getting you set up. Most switches in Texas can be done without a technician visiting the home. One thing to remember – depending on your contract, you could be liable for an early-termination fee.
What happens if I move? Do I have to pay an early-termination fee?
In Texas, if you can demonstrate that you’re moving, you will not be charged an early termination fee. (Among the ways to prove you’re moving is a forwarding address.) You also can secure a rate now for the new address that won’t start for up to 90 days.
Who do I contact if my power goes out?
Your utility will be in charge of the power infrastructure, so it will perform maintenance and make any repairs to equipment. Contact the utility if there is an outage.