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Smart Prepaid Electric FAQs
Smart Prepaid Electric does not require a deposit because you pay for your electricity upfront. However, they do recommend that you pay at least $50 into your account to start service due to startup costs.
No, there is no cancellation fee. If you have a remaining balance on your account when you discontinue your service, Smart Prepaid Electric will typically return the funds to you within 10 business days. They can organize returns via check or the credit card you used to top up your account.
Smart Prepaid Electric does not send out monthly bills in the same way as many traditional providers. Instead, you monitor your account balance and top it up when it gets low. It’s worth keeping in mind that Smart Prepaid Electric cuts off your electricity when your balance drops below $10. This is to ensure that you don’t fall into a negative balance.
Business hours are Monday to Friday, 8 a.m. to 7 p.m. CT, and Saturday, 9 a.m. to 2 p.m. CT. You can reach customer service at 1-877-773-8099.