When shopping for a deregulated energy plan, it’s important to be sure you are getting good quality service from a reliable provider. With so many REPs on the market in Texas, it can be hard to choose. At SaveOnEnergy.com, we make it our business to vet providers before we show their plans to our customers.
To help shoppers make informed decisions, we’ve put together reviews of some of the top REPs available. The SaveOnEnergy.com reviews model is based on three categories with the following factors:
Customer service
- P2C complaint score
- Satisfaction guarantee
Online accessibility
- Online bill pay
- Online chat
- Access to usage alerts & trends
Business history
- Years in business
- Better Business Bureau (BBB) accreditation
Each review is based on quantitative, not qualitative, data to ensure it remains objective. Below are the overviews, listed in alphabetical order. To see the full reviews, look on each provider’s individual page.
4Change Energy
Overall score: 3.6/5
- Customer service: 2.5/5
- Online accessibility: 3.3/5
- Business history: 5/5
See 4Change Energy’s full review here.
Chariot Energy
Overall score: 4.2/5
- Customer service: 2.5/5
- Online accessibility: 5/5
- Business history: 5/5
See Chariot Energy’s full review here.
Cirro Energy
Overall score: 3.2/5
- Customer service: 2/5
- Online accessibility: 5/5
- Business history: 2.5/5
See the full review here.
Constellation Energy
Overall score: 3.8/5
- Customer service: 1.5/5
- Online accessibility: 5/5
- Business history: 5/5
For a detailed breakdown of Constellation Energy’s score, see the full review here.
Direct Energy
Overall score: 4/5
- Customer service: 4.5/5
- Online accessibility: 5/5
- Business history: 2.5/5
To read the full breakdown of Direct Energy’s score, see the review here.
Discount Power
Overall score: 2.5/5
- Customer service: 0/5
- Online accessibility: 5/5
- Business history: 2.5/5
See its full review here.
Express Energy
Overall score: 3.6/5
- Customer service: 2.5/5
- Online accessibility: 3.3/5
- Business history: 5/5
To see the details of Express Energy’s score, see the full review here.
First Choice Power
Overall score: 4.2/5
- Customer service: 2.5/5
- Online accessibility: 5/5
- Business history: 5/5
See a more detailed breakdown here.
Frontier Utilities
Overall score: 3.8/5
- Customer service: 3/5
- Online accessibility: 3.3/5
- Business history: 5/5
For more information about how these review scores were calculated, see the full write-up here.
Gexa Energy
Overall score: 3.4/5
- Customer service: 3.5/5
- Online accessibility: 3.3/5
- Business history: 3.5/5
For more information, see Gexa’s complete score breakdown here.
Green Mountain
Overall score: 3/5
- Customer service: 1.5/5
- Online accessibility: 5/5
- Business history: 2.5/5
See the full review here.
Iberdrola Texas
Overall score: 4.2/5
- Customer service: 2.5/5
- Online accessibility: 5/5
- Business history: 5/5
See the full review here.
Just Energy
Overall score: 4.5/5
- Customer service: 3.5/5
- Online accessibility: 5/5
- Business history: 5/5
For more information on Just Energy’s score, read the full review here.
Payless Power
Overall score: 3.8/5
- Customer service: 3/5
- Online accessibility: 3.3/5
- Business history: 5/5
For more information on Payless Power’s score, read the full review here.
Pulse Power
Overall score: 2.3/5
- Customer service: 3/5
- Online accessibility: 3.3/5
- Business history: 0.5/5
For more information on Pulse Power’s score, read the full review here.
Reliant Energy
Overall score: 3.3/5
- Customer service: 2.5/5
- Online accessibility: 5/5
- Business history: 2.5/5
For more information on Reliant Energy’s score, read the full review here.
TriEagle Energy
Overall score: 4.5/5
- Customer service: 3.5/5
- Online accessibility: 5/5
- Business history: 5/5
For more information, see TriEagle Energy’s full review here.
TXU Energy
Overall score: 4.8/5
- Customer service: 4.5/5
- Online accessibility: 5/5
- Business history: 5/5
For a detailed explanation of TXU Energy’s score, see the review here.
(Ratings updated 09/08/2022)