When shopping for a deregulated energy plan, it’s important to be sure you are getting good quality service from a reliable provider. With so many REPs on the market in Texas, it can be hard to choose. At SaveOnEnergy.com, we make it our business to vet providers before we show their plans to our customers.
To help shoppers make informed decisions, we’ve put together reviews of some of the top REPs available. The SaveOnEnergy.com reviews model is based on three categories with the following factors:
Customer service
- P2C complaint score
- Satisfaction guarantee
Online accessibility
- Online bill pay
- Online chat
- Access to usage alerts & trends
Business history
- Years in business
- Better Business Bureau (BBB) accreditation
Each review is based on quantitative, not qualitative, data to ensure it remains objective. Below are the overviews, listed in alphabetical order. To see the full reviews, look on each provider’s individual page.
4Change Energy
Overall score: 3.4 out of 5
- Customer service: 3.0
- Online accessibility: 3.3
- Business history: 4.0
4Change has an A+ rating from the BBB alongside BBB accreditation and a satisfaction guarantee. However, the company lacks online chat, dropping its score in online accessibility. See 4Change Energy’s full review here.
Chariot Energy
Overall score: 2.7 out of 5
- Customer service: 2.5
- Online accessibility: 5.0
- Business history: 0.5
Chariot Energy’s youth as a company drives its overall rating down, despite having top scores in online accessibility and its Power to Choose complaint scorecard. However, it doesn’t currently offer a satisfaction guarantee and is not accredited by the BBB. See Chariot Energy’s full review here.
Cirro Energy
Overall score: 3.8 out of 5
- Customer service: 1.5
- Online accessibility: 5.0
- Business history: 5.0
Cirro Energy, part of the NRG family of companies, is hurt by its lack of a satisfaction guarantee. Otherwise, it scores at the highest levels in every category. See the full review here.
Constellation Energy
Overall score: 3.8 out of 5
- Customer service: 1.5
- Online accessibility: 5.0
- Business history: 5.0
Constellation Energy received full marks for its 21 years of work in Texas and is accredited by the BBB. This company also scored well for online accessibility and the features is offers consumers. Constellation Energy’s overall score was negatively impacted by its average P2C complaint score and because it does not offer a satisfaction guarantee for customers. For a detailed breakdown of Constellation Energy’s score, see the full review here.
Direct Energy
Overall score: 4.0 out of 5
- Customer service: 4.5
- Online accessibility: 5.0
- Business history: 2.5
Direct Energy has been in business for 35 years, scored a 5 out of 5 for its online accessibility features, and received a 4 (out of 5) on its complaint scorecard. That said, Direct Energy is not accredited by the BBB. To read full breakdown of Direct Energy’s score, see the review here.
Discount Power
Overall score: 3.8 out of 5
- Customer service: 1.5
- Online accessibility: 5.0
- Business history: 5.0
Discount Power’s score is hurt because it doesn’t offer a satisfaction guarantee. In other categories, it scores at the top levels. See its full review here.
Express Energy
Overall score: 3.1 out of 5
- Customer service: 3.0
- Online accessibility: 3.3
- Business history: 3.0
With threes or better in every category, Express Energy came in with a total score of 3.1 out of five. This is due to pros including a satisfaction guarantee, usage alerts, and an A+ BBB rating, balanced out by a lack of online chat and few years in business. To see the details of Express Energy’s score, see the full review here.
First Choice Power
Overall score: 2.8 out of 5
- Customer service: 1.0
- Online accessibility: 5
- Business history: 2.5
An average P2C complaint score and lack of a satisfaction guarantee held First Choice Power back in customer service, while the company’s 70 years in business were offset by a lack of BBB accreditation. Online accessibility, however, earned First Choice top marks. See a more detailed breakdown here.
Frontier Utilities
Overall score: 2.4 out of 5
- Customer service: 0.5
- Online accessibility: 3.3
- Business history: 3.5
The lack of online chat and BBB ranking were factors in Frontier Utilities’ lower score here, but what really brought the company down was its lack of satisfaction guarantee combined with a low P2C complaint score. For more information about how these review scores were calculated, see the full write-up here.
Gexa Energy
Overall score: 4.1 out of 5
- Customer service: 4.0
- Online accessibility: 3.3
- Business history: 5.0
Eighteen years in business and BBB accreditation pulled Gexa Energy ahead in business history. Solid customer service scores and usage alerts brought the company to a total of 4.1 out of five. For more information, see Gexa’s complete score breakdown here.
Green Mountain
Overall score: 4.0 out of 5
- Customer service: 2.0
- Online accessibility: 5.0
- Business history: 5.0
Green Mountain, another member of the NRG family, offers plans with all-green energy. Its overall score is affected by a lack of a satisfaction guarantee, but it scores well in nearly every other category. See the full review here.
Just Energy
Overall score: 2.1 out of 5
- Customer service: 0.5
- Online accessibility: 3.3
- Business history: 2.5
Just Energy is one of the most mature Texas providers, operating there for 18 years. The company’s score was brought down because it does not provide an online chat feature or offer a satisfaction guarantee. It also had a low P2C complaint score. For more information on Just Energy’s score, read the full review here.
Payless Power
Overall score: 3.3 out of 5
- Customer service: 1.5
- Online accessibility: 3.3
- Business history: 5.0
Payless Power has operated in Texas for 15 years and has an excellent BBB rating. This company’s score was brought down because it does not offer a satisfaction guarantee or an online chat feature. Payless Power’s P2C complaint score was in the middle of the pack. For more information on Payless Power’s score, read the full review here.
Pulse Power
Overall score: 1.6 out of 5
- Customer service: 0.5
- Online accessibility: 3.3
- Business history: 1.0
Pulse Power has operated in Texas for only two years, which meant it scored low in the business history category. It also suffered from not having Better Business Bureau accreditation. Other reasons for a low score included not having an online chat feature and not offering a satisfaction guarantee. For more information on Pulse Power’s score, read the full review here.
Reliant Energy
Overall score: 4.2 out of 5
- Customer service: 2.5
- Online accessibility: 5.0
- Business history: 5.0
Reliant Energy is the most prominent member of the NRG family of providers. Lack of a satisfaction guarantee is the only blemish in its ratings. It scores well on the complaint scorecard, online accessibility, and business history categories. For more information on Reliant Energy’s score, read the full review here.
TriEagle Energy
Overall score: 3.7 out of 5
- Customer service: 1.0
- Online accessibility: 5.0
- Business history: 5.0
TriEagle Energy’s overall score suffered from a low P2C complaint score. However, the company scored well in business history, having operated in Texas for 16 years. TriEagle Energy also holds an A+ BBB rating. For more information, see TriEagle Energy’s full review here.
TXU Energy
Overall score: 5.0 out of 5
- Customer service: 5.0
- Online accessibility: 5.0
- Business history: 5.0
TXU Energy has operated in the Texas deregulated energy market for 103 years, making it one of the oldest energy providers in the state. This company receives top marks for its outstanding customer service history on the P2C scorecard. It also excels in online accessibility and has achieved an A+ BBB rating. For a detailed explanation of TXU Energy’s score, see the review here.
(ratings updated 6/25/2020)
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