Texas energy plan FAQs
What happens if I move?
You don’t have to worry about paying an early cancellation fee if you are moving. In the state of Texas, energy companies are not allowed to penalize customers if they are terminating their contract because of a move. (See bottom of page 6 on the Texas Public Utilities Commission rule book.) If you are moving into an area within their service range, however, you can continue service by simply registering your new address with the company.
Who do I call if there’s an outage?
Regardless of the company you select as a provider, you call your local utility company in the event of a power outage. They manage and deliver all power, no matter who produces it.
What is a fixed-rate plan?
A fixed-rate plan means your rate never fluctuates throughout the length of the contract. In other words, no matter the wholesale price of the electricity your purchase, you will pay the same price every month outside of taxes.
Why does SaveOnEnergy run a credit check?
Providers require a credit check to determine whether you need to pay a deposit to begin service. This is a soft credit check, meaning your score will not be impacted.