Moving to Texas? Read this before signing up for electricity

Common questions, answered:

• How soon can I get my power turned on?

  Many providers allow customers to schedule an electricity service start date, so you can crank your home’s A/C while you unload the moving truck.

• What do I do if my power goes out?

  Your local TDU (Transmission and Delivery Utility) is in charge of delivering and maintaining your home’s power; if you have an outage, contact your TDU.

• My plan is about to end – what now?

  Texas REPs are required to send customers notice at least 30 days before a plan ends. At that time, you can either continue with your current provider (most likely at a higher rate) or come back to SaveOnEnergy.com and sign up for a new rate.

• Can I switch providers whenever I want?

  If you’re unhappy with your current REP’s rate or quality of service, you can easily switch to a new one. However, there may be early termination fees if you switch before your contract is up. Always read a plan’s Electricity Facts Label, or EFL, before signing up for service..

• I signed up for a fixed-rate plan – why is my bill different every month?

  Your plan’s rate only applies to the “supply” portion of your bill and is typically presented as cents per kilowatt-hour (kWh). Check your chosen plan’s EFL to compare the rate at 500 kWh, 1,000 kWh and 2,000 kWh. Also, you may use more electricity one month compared with others Other fees, such as TDU or TDSP charges, are subject to change.