Avro Energy is a small supplier on the UK energy market known for simple billing and affordable prices. Based in the West Midlands, this start-up company is against confusing extras and hidden fees. Instead, it focuses on providing good customer service and competitive tariffs.
HQ: Nuneaton, Warwickshire
Total customers: 40,000 (electricity), 30,000 (gas)
Founded as an alternative to the big six suppliers, Avro Energy is styled as a brand that ends overly complicated tariffs and inflated prices. It was launched in 2015 by managing director Jake Brown and has grown steadily due to the appeal of its great value plans.
Fixed or variable, standard or smart, economy or prepayment, there are a lot of options out there when it comes to energy plans. The idea behind Avro Energy is that it makes life easier with simple, straightforward tariffs. This small company began when its founders became frustrated with the complicated terms and contracts available to consumers at the time.
Avro Energy reduces its overhead costs by restricting marketing campaigns, growing instead through the strength of its product and simple word of mouth. This puts the focus on energy savings, and the result is a very competitively priced plan. There aren’t any exit or cancellation fees and bills simply reflect usage. In the 2019 uSwitch Energy Awards, Avro won the Value for Money award and scored 81% in overall customer satisfaction. The company’s call centre is UK-based, with team members available to help by email or phone.
If you start comparing energy prices, you’ll notice that Avro Energy offers some of the cheapest tariffs on the market today. Its prices are kept low across the country, often being significantly cheaper than other independents as well as the big six. There are usually various Avro Energy tariffs available to suit a range of potential customers at any one time.
It’s important to note that Avro Energy doesn’t currently take part in the Warm Home Discount Scheme. There also aren’t any plans that work with prepayment meters, or Economy 7 tariffs.
If you’re wondering whether there are Avro Energy smart meters available, the answer is currently no. A smart meter holds plentiful benefits for consumers, not least of which is the ability to submit your meter readings automatically and in real-time. This eliminates estimated billing for more accurate energy bills. You can also track your energy consumption over time, to see how you can potentially make your home more efficient.
While there aren’t Avro Energy smart meters at present, customers can expect to see this introduced as part of its services in the future. If you’re interested in smart meter installation, you can email and ask to be notified when the service becomes available.
Do you already have a smart meter with another supplier? You can still switch to Avro Energy, but for now you’ll need to submit your meter readings manually if it’s a first-generation smart meter.
Apart from competitive pricing, one area where Avro Energy has become a notable brand on the energy market is in its customer service. The company strives to make energy bills easy to understand, with 24/7 access to an online account and simplified billing terms. If you have any problems, the UK-based customer service centre is available to assist you with support via email or telephone. Avro Energy customer service is quick, clear and concise so that your query is handled appropriately.
According to recent Trustpilot ratings, Avro Energy have earned over a 9 out of 10 on the scale, with 75% of the total reviews rated at five stars. This puts it higher on the customer satisfaction scale than many competitors.
One of the ways that Avro Energy makes life a little easier is with its online account system. When you enter into a new agreement, you can sign up and login to an online account. This allows you to do the following things online:
Edit your personal details
See your latest usage statements and bills
Submit meter readings
Manage your tariff
If you’ve looked up the tariffs and decided that Avro Energy is the best option, switching from your current supplier is simple. First, you’ll need a bit of information, including your postcode and most recent energy bill. This will have up-to-date figures regarding your current energy usage, which are used to help give you an estimate. Type these numbers into a comparison website or directly on the Avro Energy site and you’ll see the list of available tariffs.
After you’ve made your choice, Avro Energy will get in touch with your current supplier to make the switch. Avro will send you a welcome pack with all relevant contact information and account details. There’s no need for an engineer to visit; the change in supplier will be automatic.
You’ll have a 14-day cooling-off period during which time you can cancel if you wish at no cost. The final step is to take a meter reading on the day of the changeover, comparing this to the final bill when it’s received from your former supplier.
If you find the whole process of energy billing complex, then Avro Energy can help make everything easier. This company prides itself on the simplicity of its processes, from switching over to an Avro Energy tariff to automatically paying bills with direct debit. It offers great value for money, with some of the cheapest rates on the market and excellent customer service to match. The company doesn’t charge exit or cancellation fees, even for its fixed-rate plans, and by cutting out marketing costs it passes savings directly to consumers.
However, Avro Energy might not be right for everyone. If you have a smart meter, you won’t be able to use it until the company rolls out this technology and your meter will revert to a normal meter with manual readings. Avro also don’t offer prepayment meters or pay-as-you-go plans. Because the company is so new, it hasn’t yet published data about where its fuel comes from. This means if you’re interested in renewable or green-friendly power, you may need to look elsewhere for now.