Last updated: 29 January 2021
In this guide you’ll find:
Avro Energy company profile
Avro Energy tariffs
Does Avro Energy provide smart meters?
How to switch to Avro Energy
Avro Energy customer service reputation
What are Avro Energy reviews like?
Is Avro Energy the right provider for me?
Avro Energy is a small supplier known for its simple billing and affordable prices. Based in the West Midlands, this start-up company says it stands against confusing extras and hidden fees, while its focus on providing good customer service and competitive tariffs has seen it rated highly on Which? and TrustPilot.
HQ: Nuneaton, Warwickshire
Total customers: 40,000 (electricity), 30,000 (gas)
Avro was launched in 2015 by managing director Jake Brown after he became frustrated with traversing the complicated terms and contracts of other energy companies. It’s enjoyed steady growth, primarily due to the appeal of its great-value plans, simple billing, and customer service.
The company’s main focus is cutting through the confusing number of options available in the marketplace, whether fixed or variable, standard or smart, economy or prepayment. Instead, the company focuses on providing simple, straightforward tariffs.
Avro Energy keeps its overheads low by cutting back on marketing campaigns, choosing to grow sustainably through the strength of its products and word of mouth from customers. This allows it to focus on both energy saving and competitively priced plans. The company claims to enforce no exit or cancellation fees, but always check the small print. In the 2019 Uswitch Energy Awards, Avro won the Value for Money award and scored 81% in overall customer satisfaction. The company’s call centre is UK-based, with team members available to help by email or live online chat (phone lines currently unavailable).
You’ll soon notice that Avro Energy offers some of the cheapest tariffs on the market today when performing an energy price comparison. Its prices are low across the country and are comparable with the best tariffs offered by other independent suppliers, never mind the big six. Both variable and fixed-rate tariffs are available, such as its ‘Simple and SuperSwitcher’ tariff, which fixes prices at a competitive rate compared to your current tariff for 12 months. That said, there is no generic tariff information offered on the company’s website.
Avro Energy’s tariffs also support both those with existing prepayment and Economy 7 meters, but it won’t fit these meters for you. It’s also signed up for the Warm Home Discount scheme.
One way that Avro Energy makes life easier for its customers is through its online account system. Once you’ve signed up with the supplier, create an online account and log in. This will allow you to do the following online:
View your latest statements and bills
Submit meter readings
Track your energy consumption
Manage your tariff
Edit your personal details
Top up your balance
According to Avro’s website, “We’re currently working on our roll out plans so we’re not currently taking smart meter installation bookings. If you leave us your email address, we’ll be in touch when we’re taking installation bookings.”
If you already have a smart meter in your home, then you’ll be able to use it with Avro Energy immediately if it’s a SMETS2-generation meter. SMETS1-generation meters aren’t currently compatible, but you’ll still be able to use it to take regular meter readings.
If you’ve looked up the tariffs and decided that Avro Energy is your preferred option, switching from your current supplier is simple. First, you’ll need to provide some information, including your postcode and most recent energy bill. This will have up-to-date figures regarding your current energy usage, which are used to help give you an estimate. Type these numbers into a comparison website or directly on the Avro Energy site and you’ll see the list of available tariffs.
After you’ve made your choice, Avro Energy will get in touch with your current supplier to make the switch. Avro will send you a welcome pack with all relevant contact information and account details. There’s no need for an engineer to visit; the change in supplier is automatic and your supply won’t be interrupted.
You’ll have a 14-day cooling-off period during which time you can cancel your switch if you wish at no cost. The final step is to take a meter reading on the day of the changeover, comparing this to the final bill when it’s received from your former supplier.
In addition to its competitive pricing, Avro Energy has also made a name for itself in the energy market with its customer service. The company strives to make energy bills easy to understand, with 24/7 access to an online account and simplified billing terms. If you have any problems, the UK-based customer service centre is available to assist you with support via email or live online support, available Monday to Thursday (9am to 5.30pm) and Friday (9am to 4.30pm).
Avro Energy has an average TrustPilot score of 4.7 out of 5 from around 48,000 reviews as of January 2021. This is clearly indicative of a high level of customer satisfaction, but if you want to make sure that areas important to you are well taken care of, it pays to read the reviews in addition to taking in the scores.
In addition, Avro Energy recently came joint 16th out of 35 in Which’s annual survey, scoring an average four out of five stars for bill accuracy and clarity, complaints handling, customer service, and value for money. Its digital tools, however, scored three stars.
Avro Energy scores highly with its customers for both value for money and simplicity, with a promise of no exit fees from any of its plans. If both factors are important to you, then it’s well worth considering if you’re in the process of looking for a new supplier. You will have to pay by direct debit (unless using a prepayment meter) and administer your account online, with the helpdesk currently accessible only through online channels.
The company’s no-frills approach won’t be for everyone however – it’s not yet committed to rolling out smart meters, while some have found the renewal process unsatisfactory. It’s also yet to publish data about its fuel mix – in other words, where it sources its energy from. This makes it unsuitable for anyone looking to reduce their carbon footprint by switching to a greener plan.