Who to call when the power goes out in Texas | SaveOnEnergy®

Who to call when the power goes out in Texas

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If you experience a power outage in your area, it’s important to know what to do and who to call. In deregulated areas of Texas, your utility company is in charge of repairing electrical lines and restoring power if there’s a power outage. Texans should call their utility company – not their energy provider – to report power outages or to receive updates about when their electricity will be restored.

There are four main utility companies that operate in Texas: CenterPoint Energy, Oncor Electric, Texas-New Mexico Power, and AEP Texas. Here is how you can get in touch with your utility when there is a power outage.

Contact CenterPoint Energy

  • CenterPoint Energy’s service area: Houston metro area and sections of eastern and southern Texas. Find a complete list of areas that CenterPoint Energy serves here.
  • Report a power outage to CenterPoint Energy by calling 713-207-2222 or 800-332-7143.
  • Follow CenterPoint Energy’s Outage Tracker.
  • Sign up for text alerts from CenterPoint Energy.

Contact Oncor Electric

  • Oncor Electric’s service area: Dallas, Fort Worth, Waco, Midland, Odessa, and other areas. Find a complete list of areas that fall into Oncor Electric’s service area here.
  • Report a power outage to Oncor Electric by calling 888-313-4747 or following the steps on the outage reporting portal.
  • Report a streetlight outage, a downed power line, or check the status of a power outage on the Oncor outage page

Contact Texas-New Mexico Power

  • Texas-New Mexico Power’s service area: Houston, Dallas, Fort Worth, Midland, and other areas across the state. Find a complete list of cities served by Texas-New Mexico Power here.
  • Report a power outage to Texas-New Mexico Power by calling 888-866-7456 and selecting option 1.
  • Track the status of a power outage using the utility’s power outage map.

Contact AEP Texas

  • AEP Texas service areas: Corpus Christi, McAllen, Laredo, Abilene, and many other cities. Find a complete list of AEP Texas ZIP codes here.
  • Report a power outage to AEP Texas by filling out this form
  • Check the status of a power outage by logging into your AEP Texas account or visiting the utility’s power outage map.
  • To report an emergency or safety hazard to AEP Texas, call 877-373-4858.

Whether a power outage is caused by bad weather or a surge in energy demand, preparing ahead of time and knowing how to stay safe are key. For more details on how to navigate an electrical outage, visit one of SaveOnEnergy’s expertly-written guides:

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