Bounce Energy Rates, Plans, Reviews

About Bounce Energy

Bounce Energy was acquired by Direct Energy in 2013 and is now doing business solely under the Direct Energy name. Based out of Houston, Direct Energy is one of the biggest retail power providers in Texas and across the United States, serving almost four million customers.

Under the Direct Energy name, Bounce Energy reviews are excellent. Customers note low prices, easy shopping, and transparency among the company’s highlights.

Texas residents have had the power to choose their retail power supplier and rate plan since the energy market was deregulated in 2002. You may be able to save money by switching suppliers, but you will need to look carefully at the different plan options to make sure you’re getting the best setup for your particular household needs.

Enter your ZIP code above to find Direct Energy (formerly Bounce Energy) plans in your area.

Sign up for an energy plan with SaveOnEnergy.com

As the largest online energy marketplace in Texas, SaveOnEnergy.com will help you find a great energy plan that fits your budget, usage and needs. Not sure which plan is right for you? Call the number above to speak to one of our energy experts.

• • Step 1: Enter your ZIP code above to view today’s low energy rates.
  • Step 2: Select a plan and sign up over the phone or online in just minutes.
  • Step 3: Enjoy reliable energy at an affordable price!

Direct Energy/Bounce Energy plans

Live Brighter

Offering terms of 12 to 36 months, this is a traditional fixed-rate plan in which a longer-term means slightly lower rates. However, if you do not finish your contract, you will owe an early termination fee of $135 unless you are moving out of your home.

Twelve Hour Power 12

The fixed-rate plan, with a term of 12 months, could be the right choice for those who primarily use power overnight. Daytime rates are a bit higher than those offered by the Live Brighter plan, but you will not pay for usage between 9 p.m. and 9 a.m. A $135 early termination fee will apply if you break your contract for reasons other than an address change.

Direct Energy/Bounce Energy main energy services

Bounce Energy/Direct Energy for residential customers

Passionate about innovation, the company offers everything from tools and educational materials to Alexa skills to help customers streamline their energy usage. These tools, combined with competitive Direct Energy (formerly Bounce Energy) rates, may help you find savings.

Direct Energy/Bounce Energy for business customers

The company provides businesses of all sizes with customizable, scalable options and competitive electric rates. They also provide a variety of tools and recommendations to help businesses boost their energy efficiency.

Green energy options

A variety of renewable energy plans are available for both business and residential customers. Our energy specialists can help you decide how best to go green.

Other initiatives

The company strives to help consumers save money, providing a vast array of tools and tips to help you reduce your electric bill. You will also find an assortment of deals on home warranties and protection plans. These can help you guard against large repair bills.

Community investment

Direct Energy, which acquired the former Bounce Energy, is dedicated to being a good corporate citizen, and the company gives back to its communities in different ways. The company has a strong charitable giving program that donates to children’s hospitals, along with various programs such as Bikes for Students and Meals for Families, which are focused on local community support.

Bounce Energy/Direct Energy service areas

Direct Energy/Bounce Energy’s service territory in Texas includes, but is not limited to:

• Abilene
• Corpus Christi
• Dallas
• Houston
• Laredo
• Midland
• Plano
• San Angelo

Texas energy plan FAQs

• What is a fixed-rate energy plan? On a fixed-rate energy plan, your rates are locked in, protecting you from the often-volatile energy market. But, if you don’t finish your contract for reasons other than moving out, you will be charged an early termination fee.
• Why does SaveOnEnergy.com run a credit check? Retail electric providers require us to run a credit check to determine whether you’ll owe a deposit to start service – as well as how much that deposit will be. However, there are no-deposit plans that work much like prepaid cellphones.
• Who do I call about an outage? While your retail supplier generates your rates and billing, your utility company delivers your power and maintains the lines and infrastructure. If your power goes out, you will need to call the utility company, not your retail supplier.
• What happens if I move? If you move to another Direct Energy service area, you may be able to simply have your service transferred. Otherwise, provide proof of your move to Direct Energy to cancel your contract without a penalty.

Contact Direct Energy

• Headquarters: 12 Greenway Plaza Suite 250 Houston, TX 77046
• Bill pay: Log into your Direct Energy account here or call 888-305-3828
• Customer service: Call 888-305-3828
• Outages: Contact your utility company

Updated: 9-21-2020