Texas energy plan FAQs
What is a fixed-rate plan?
A fixed-rate electricity plan lets you pay the same electricity supply rates per kilowatt-hour (kWh) for the plan’s entire term. Your rates will remain constant even when market prices fluctuate.
What is a variable-rate plan?
As the name suggests, your electricity supply rates may change from one month to the other under a variable-rate plan. Your monthly rate will depend on how much your energy provider pays to buy the electricity or natural gas it sells to you.
Who do I call if there is an outage?
There is a good chance you will experience a power outage during the term of your energy plan. To report an outage or get updates on restoration, you should contact the utility company in your area.
What happens if I move?
Some customers will want to keep their energy plans when they move. However, there are several things you will need to do before moving. First, make sure that your current plan is available at the new address and your name appears on the energy bill in the new location. You should also tell your energy provider about the move at least 48 hours to the move-in date.
Why does SaveOnEnergy run a credit check?
SaveOnEnergy runs a credit check to find the optimal plan for you as well as to determine if you will need to pay a deposit for the service or not.