Last updated: 7 December 2020
In this guide you’ll find the following answers to your OVO-related questions:
What’s the SSE-OVO relationship?
What are OVO’s current tariffs?
What is OVO Boost?
What is My OVO?
What are OVO's reviews like?
How can I get in touch with OVO Customer Service?
How do I know if OVO Energy is right for me?
Total customers: 5,000,000
UK ranking: #7
OVO is one of the UK’s leading sustainable energy providers. It’s enjoyed a meteoric rise – in the space of just over ten years it’s grown to the extent it was able to purchase SSE’s domestic energy supply business in January 2020, propelling it into the big six group of suppliers as the second biggest supplier serving customers around the country.
OVO Energy’s mission was to be an energy provider that fights against the climate crisis. It’s played a key role in revolutionising the energy industry, pioneering the use of innovative thinking and smart tech to develop groundbreaking energy solutions such as OVO’s Vehicle-to-Grid Trial while expanding efforts in improving car charging potential in urban areas.
OVO has been built with a mindset that energy suppliers shouldn’t need to be environmentally destructive. Its goal of delivering zero-carbon living is delivered through a faith in innovative thinking alongside producing the best-quality product it can.
The OVO platform is simple to use – just four available tariffs – and the company is justifiably proud of its award-winning customer service. If you can’t find what you’re looking for via the OVO help desk, there’s an active forum staffed by both fellow customers and OVO employees where you’re free to voice concerns, suggestions, and potential fixes for other people’s problems.
OVO’s commitment to customer service combined with its determination to tackle climate change through innovative technology saw it win the 2019 Uswitch Supplier of the Year award – the fourth time in five years.
According to OVO’s website, 100% of its electricity comes from renewable sources such as wind, solar and hydropower. On top of this, it offers a Green Gas Upgrade which offers 100% carbon-neutral gas, backed by Renewable Gas Guarantees of Origin (RGGOs). While no gas is 100% carbon-free, OVO offsets the carbon emissions it produces through programmes such as I Dig Trees and the UN-REDD Programme.
OVO Energy also founded the OVO Foundation in 2014, which targets youth homelessness and education inequality throughout Great Britain and works on improving access to energy in rural Kenya. The OVO Foundation is another example of how OVO Energy is attempting to modernise the energy industry by placing a higher value on corporate responsibility over pure profit.
OVO Energy purchased the domestic business side of Scottish and Southern Energy in January 2020. For now, it’s keeping both businesses as separate entities. SSE customers can find out more about the purchase and what current deals are on offer here.
OVO Energy has four plans, including three fixed tariffs, providing a decent range of options without overwhelming customers.
|Tariff||Better Smart Energy Tariff||SSE 1 Year Fix tariff||SSE 2 Year Fix v3 tariff||SSE Fix and Control|
|Fixed period||12 months||12 months||24 months||None|
|Available to PAYG customers?||No||No||No||No|
|Early exit fee||£30 per fuel||£30 per fuel||£30 per fuel||None|
|Smart meter required?||No, but must be installed (for free) within three months||Yes||Yes||Yes|
All tariffs use a standard 33% renewable energy mix, but you can upgrade to OVO Beyond for an additional £6/month (first three months are free) to switch to 100% renewable electricity and 100% carbon-neutral gas. OVO will also plant three trees on your behalf each year and deliver Energy Spotlights – personalised tips based on your smart meter readings – to help you use less energy.
OVO also rewards its customers for keeping their account in credit, offering 3% interest (rising to 4% in year two and 5% in year three) on your credit balance if you’re able to avoid going into arrears.
Boost is OVO’s PAYG arm, offering energy plans to those on prepayment meters. Its dual fuel and electricity-only tariffs are exclusively for PAYG customers, with no commitments or contracts to worry about. 50% of all electricity is generated from renewable sources.
Boost works with both traditional PAYG meters as well as the newer smart PAYG+ meters, which are rolling out now. PAYG+ makes topping up easy and convenient by allowing you to top up your PAYG account online, using the Boost mobile app, via SMS services or in shops with Boost smart cards. You’ll also gain access to energy usage analysis and reports to help you reduce your energy consumption.
Prices are competitive, with customers currently paying around 17.5 pence per kWh for electricity, and 3.5p per kWh for gas in addition to the daily standing charge (26-27p per day for electricity, 35.75p per day for gas). Remember, prices vary by region.
My OVO is your personal online account management portal. It can be used for a wide variety of purposes, including viewing your statement, seeing how much energy you’re using, claiming refunds, giving meter readings, managing your Direct Debit, and much more. Simply go to the My OVO homepage and enter your email address and password to sign in.
OVO Energy reviews are relatively positive on average, according to TrustPilot, with an average score of 4.2 out of a possible 5 across nearly 40,000 reviews as of December 2020. There will always be outliers where people have had particularly bad experiences, so if you have any doubts, make sure you read a cross-section of reviews carefully.
There are various ways of getting in touch with OVO Energy customer service, all of which are signposted in the energy provider’s help pages, which are packed with useful information – either browse the FAQs or use the search tool to find what you need. If you still need help, there’s a forum staffed by fellow users, email contact form and customer service hotline, which is available from 8am-6pm, Monday to Friday.
OVO Energy is potentially a good fit for environmentally conscious consumers who want to make a difference. Its competitive tariffs and option to switch to 100% carbon-neutral energy leaves OVO well-placed to meet its pledge to “help change climate change”. Its recent acquisition of SSE’s domestic customer base has made it the UK’s second biggest energy supplier, helping boost the profile of the switch to a low-carbon or zero-carbon energy future.