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You may also find the answer to your questions on our FAQ page.

To reach the Public Utilities Commission of Texas

  • Send a letter to PUC – Customer Protection, P.O. Box 13326, Austin, TX 78711-3326.
  • Call 1-888-782-8477.
  • Email the PUCT at customer@puc.texas.gov.

Questions about your service?

Supplier Phone Number
Constellation Energy 855-465-1244
TXU Energy 800-818-6132
TriEagle Energy 877-933-2453
North American Power 888-313-9086
Clearview Energy 800-746-4702
Think Energy 866-252-0078
4Change Energy 855-784-2426
Direct Energy 866-348-4193
Spark Energy 877-547-7275
Public Power 888-354-4415
Oasis Energy 800-324-3046
Inspire Energy 866-403-2620

Power outage?

Utility Phone Number
AEP Texas Central 1-877-373-4858
AEP Texas North 1-877-373-4858
CenterPoint Energy 1-713-659-2111
Oncor Electric Delivery 1-888-313-4747
Texas New Mexico Power 1-888-866-7456

A quick reminder: Any questions you have about your electric bills or service should go to your retail energy provider. Your local utility is responsible for restoring service after a power outage.

How to contact the Public Utilities Commission of Texas

Need to contact the Texas’ electricity watchdog, the Public Utilities Commission of Texas. Here are three ways:

  1. Mail: PO Box 13326, Austin, TX 78711-3326
  2. Phone: 512-936-7000
  3. Email: customer@puc.texas.gov

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