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Learn more about how deregulated energy works
Acacia Energy FAQs
Acacia Energy offers prepaid, no-deposit electricity plans to residents throughout deregulated areas of Texas. You can sign up to pay as you go or opt into traditional billing.
Acacia Energy doesn’t run a credit check or require deposits in order to start service. Instead, you’ll pay for your energy usage upfront and recharge your balance as needed.
All Acacia Energy plans are variable-rate plans, which means you won’t have to pay a cancellation fee, regardless of when you terminate your service. Keep in mind that your Acacia Energy electric rates can change from month to month.
Acacia Energy’s customer service is available from 8 a.m. to 6 p.m. CT, Monday through Friday, and 9 a.m. to 3 p.m. CT on Saturdays. You can reach customer service at 1-866-302-3233.