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Direct Energy Rates, Reviews & Plans

Written by Luke Daugherty/

Edited by Hannah Whatley

Last updated 11/30/2022

Retail energy provider in Texas

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About Direct Energy

Direct Energy is one of the largest suppliers of electricity and natural gas in the U.S. and all of North America. The company serves all 50 states, and customers in 12 states and the District of Columbia can get their electricity from Direct Energy. 

The SaveOnEnergy marketplace allows you to compare Direct Energy plans and rates with options from other providers in your area. Read on to learn more about Direct Energy, and enter your ZIP code to start comparing plans near you.

Direct Energy at-a-glance

  • Offers electricity, natural gas, and home protection plans
  • One of the largest energy providers in North America, serving all 50 U.S. states and the District of Columbia, and eight Canadian provinces
  • Provides fixed- and variable-rate residential plans and commercial plans for businesses

Direct Energy plans

Direct Energy offers a variety of electricity plans to best fit your needs. You can choose from a range of different term lengths, along with special perks such as free Amazon Prime or 100% renewable energy. 

Before you select a plan, be sure to read the Electricity Facts Label EFL) to help you determine the best option for you. The EFL is a document from the energy provider with details such as the average price per kilowatt-hour (kWh), usage credits, and contract length.

Twelve Hour Power 24 On Us

Direct Energy’s most popular plan offers a 24-month fixed-rate, two years of Amazon Prime for free, and free electricity from 9 p.m. to 9  a.m. The Twelve Hour Power plan also includes 100% renewable energy. You’ll pay a $295 early termination fee (ETF) if you cancel your contract early without moving.

Live Brighter 24 On Us

The Live Brighter 24 On Us plan is a 24-month fixed-rate energy plan that offers 100% renewable energy. It also includes two years of Amazon Prime for free. The ETF for this plan is $295 unless you are moving. 

Live Brighter 12 Autopay

The Live Brighter 12 plan is a 12-month fixed-rate energy plan that allows customers to lock in their energy rate for one year. Regardless of market fluctuations, your rate will stay the same for the length of the contract. You can secure lower rates be setting up autopay, and the ETF for this plan is $150.

Bright Choice

Direct Energy also offers a variable-rate plan with no early termination fee and rates that can change month to month. This option may be a good choice for customers who prefer the flexibility to change plans or are unsure about entering a long-term contract.

Direct Energy reviews

Overall SaveOnEnergy score4/5
Customer service4.5/5
Online accessibility5/5
Business history2.5/5

We’ve broken down our scoring model into three main categories:

  • Customer service (Power to Choose complaint score; Satisfaction guarantee)
  • Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
  • Business history (Number of years in business; Accreditation by the BBB)

For more information on reviews, you can find the full list here.

(Ratings updated 09/08/2022)

Services offered by Direct Energy

Direct Energy for residential customers

Direct Energy offers fixed-rate options for residential customers, with contracts ranging from seven to 24 months. Fixed-rate plans are a great option for customers who value a straightforward contract with rates that don’t fluctuate.

SaveOnEnergy customer service is available to answer questions about Direct Energy plans. Call the number on your screen or chat with a customer service representative online to learn about electricity rates and plans in your area. 

Direct Energy for business customers

Direct Energy also offers flexible and affordable business energy plans. Each plan has an easy enrollment process so small and large businesses can build the right plan for their needs. Visit our business energy page or call the number on your screen to learn more. 

Green energy options with Direct Energy

Each energy plan in Texas includes a percentage of green energy from solar or wind sources. Direct Energy even offers several plans that include 100% green energy so customers can be confident they’re working to reduce their carbon footprint.

Other Direct Energy initiatives

Direct Energy has other ambitions for its customers, including:

  • Refer-a-Friend program: Direct Energy allows customers to get a $75 credit on their bill and a $75 credit to their friend for each referral.
  • Home protection plans: Direct Energy offers home protection plans for customers to protect their household appliances and HVAC systems. Plans cover plumbing repairs, heating and cooling maintenance, and appliance rentals.
  • Free Amazon Prime: Many of Direct Energy’s fixed-rate plans include a unique offering: free Amazon Prime for the length of the contract. 

Direct Energy services areas

Direct Energy is one of the leading electric providers in Texas and serves customers across much of the state. Below are some of the utility service areas and cities that Direct Energy serves:

SaveOnEnergy’s tips for easy electricity service setup

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

How to move or transfer service with Direct Energy

Direct Energy makes it easy to transfer your energy service if you move to a new home. You should usually inform Direct Energy of your move at least 48 hours before, though two weeks is customary. The company will handle all the logistics on its end. If you’re moving outside of Direct Energy’s service area, the company will waive the early termination fee (ETF) to end your contract early.

Direct Energy electric rates in my area

Utility transmission rates vary across the state of Texas. As a result, the amount you pay for a plan in one part of Texas could be different from what someone pays in another part of the Lone Star state, even for the same Direct Energy plan. That’s why it’s important to shop for electricity rates specific to your location. 

The SaveOnEnergy marketplace offers the most accurate and up-to-date electric rates in your area. Enter your ZIP code to check energy rates and plans available near you.

Contact Direct Energy 

  • Headquarters: Houston, Texas
  • Bill pay: Log into your Direct Energy account to pay your bill online.
  • Customer service: Power to Go Prepaid customers can call 1-877-866-6601, and all other customers can call 1-888-305-3828.
  • Outages: Contact your utility company.

Direct Energy FAQs

  • Direct Energy offers fixed- and variable-rate plans for residential customers. It also offers commercial energy plans for small and large businesses. Some of its plans include 100% renewable energy.

  • Direct Energy may require a deposit if you don’t meet specific credit score requirements. You’ll receive your returned deposit after 12 months of consecutive on-time payments. If you’d prefer to avoid a deposit, you can explore no-deposit energy options on our marketplace, such as a prepaid plan.

  • Direct Energy charges an ETF for canceling fixed-rate plans before the end of the contract. Customers who move outside of Direct Energy’s service area can have this fee waived.

  • Direct Energy offers a variety of energy plans, and there’s not one plan that’s best for everyone. Instead, picking the best energy plan will depend on your energy usage habits and needs and which specific plan features you prefer.

Ready to shop for an energy plan? Let’s get you taken care of. Call:

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