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Direct Energy

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Direct Energy

Direct Energy is one of North America’s largest retail energy providers with more than 4 million home and business customers in the U.S. and Canada. Based in Houston, the company strives to provide customers with a range of choices and information to help them decide what’s right for them.

Coverage Areas

Why Direct Energy?

  • Home protection plans
  • Energy insight reports
  • Energy usage & contract alerts
  • Free Nights & Solar Days options

Plan Options

  • 12-month
  • Variable-rate
  • Fixed-rate

 

Differentiators

Featured on Reviews.com: The Best Texas Electricity Companies

Why choose Direct Energy?

  • Online chat

  • Mobile app

  • Energy usage & contract alerts

  • Auto-bill pay

  • Online & mobile bill pay

  • Energy insight reports

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

Direct Energy reviews

Overall score: 3.8 out of 5

  • Customer service: 4.0
  • Online accessibility: 5.0
  • Business history: 2.5

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

  • Customer service
    • Power to Choose complaint score
    • Satisfaction guarantee
  • Online accessibility
    • Online bill pay
    • Online chat
    • Access to usage alerts & trends
  • Business history
    • Number of years in business
    • Accreditation by the Better Business Bureau

Direct Energy has been in business for 35 years and scored a 5 out of 5 for its online accessibility features. That said, Direct Energy is not accredited by the BBB and its P2C complaint score is low. For more information on SaveOnEnergy.com reviews, see the full list here.

Contact Direct Energy for customer service

  • Click here to pay your Direct Energy bill.
  • Power to Go Prepaid customers call 1-877-866-6601 for support. All other customers call 1-888-305-3828.
  • Small and large business customers call 1-888-925-9115.

 

Updated: 1-30-20

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