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Direct Energy reviews
| Overall SaveOnEnergy score | 4/5 |
| Customer service | 4.5/5 |
| Online accessibility | 5/5 |
| Business history | 2.5/5 |
We’ve broken down our scoring model into three main categories:
- Customer service (Power to Choose complaint score; Satisfaction guarantee)
- Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
- Business history (Number of years in business; Accreditation by the BBB)
For more information on SaveOnEnergy.com reviews, you can find the full list here.
(Ratings updated 09/08/2022)
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Direct Energy FAQs
Direct Energy offers fixed- and variable-rate plans for residential customers. It also offers commercial energy plans for small businesses. Some of its plans include 100% renewable energy and free Amazon Prime membership.
Direct Energy may require a deposit if you don’t meet specific credit score requirements. You’ll receive your deposit back after 12 months of consecutive on-time payments. If you’d prefer to avoid a deposit, you can explore no-deposit energy options on our marketplace, such as a prepaid plan from Direct Energy.
Direct Energy charges an ETF for canceling fixed-rate plans before the end of your contract. Customers who move outside of Direct Energy’s service area can have this fee waived.
Direct Energy offers a variety of energy plans, and there’s not one plan that’s best for everyone. Instead, picking the best energy plan will depend on your energy usage habits and plan preferences.