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Direct Energy reviews
| Overall SaveOnEnergy score | 4.2/5 |
|---|---|
| Customer service | 4.6/5 |
| Online accessibility | 5/5 |
| Plan options | 3/5 |
SaveOnEnergy has 20 years of experience working with various top-tier providers in deregulated markets. Because there are dozens of providers, hundreds of plans, and constantly changing rates, our reviews are not based on first-hand experience. We encourage customers to do their own research, compare multiple plans, and consider their individual priorities when choosing which provider is the best fit for them.
(Ratings updated 5/7/2025)
- PUC complaint score, if active
- Google reviews score
- Satisfaction guarantee
- Option to cancel and/or change service options
- Years in business
- Online bill pay
- Access to usage trends & alerts
- Order options
- Pricing info & transparency
- Contract lengths
- Renewable plan options
- Serviceability
Learn more about how deregulated energy works
Direct Energy FAQs
If you meet Direct Energy’s credit requirement, you won’t need to pay a deposit. But if you want to avoid paying a deposit, there are other no-deposit options, such as a prepaid energy plan.
Get started by entering your ZIP code on the SaveOnEnergy marketplace to compare rates in your area. Then, select Direct Energy from the provider option in our search filters. You can browse each plan’s terms by consulting the Electricity Facts Label. Once you find the right Direct Energy plan for your needs, you can sign up online or over the phone in minutes.
Direct Energy was founded in Toronto, Canada, in 1986. In 2012, the company announced it was moving its headquarters to Houston. The company sells residential and commercial plans in Texas’ deregulated energy market and operates across the country.
You can decide for yourself which Direct Energy plan is best for your needs. If you prioritize protecting the environment, you might be interested in one of the provider’s 100% green energy plans. Business owners will find the best solution among Direct Energy’s commercial electricity plans. Explore various types of Direct Energy plans by entering your ZIP code on the SaveOnEnergy marketplace.