Why choose Direct Energy?
- Online chat
- Mobile app
- Energy usage & contract alerts
- Auto-bill pay
- Online & mobile bill pay
- Energy insight reports
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Direct Energy is one of North America’s largest retail energy providers with more than 4 million home and business customers in the U.S. and Canada. Based in Houston, the company strives to provide customers with a range of choices and information to help them decide what’s right for them.
Featured on Reviews.com: The Best Texas Electricity Companies
Overall score: 3.8 out of 5
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
Direct Energy has been in business for 35 years and scored a 5 out of 5 for its online accessibility features. That said, Direct Energy is not accredited by the BBB and its P2C complaint score is low. For more information on SaveOnEnergy.com reviews, see the full list here.
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