Direct Energy Rates, Plans, and Reviews | SaveOnEnergy®

Direct Energy Rates and Plans

Retail energy provider in Texas

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About Direct Energy

Direct Energy is one of the largest retail electricity providers (REP) in North America, with more than 4 million customers across the U.S. and Canada. This company is ideal for those looking for month-to-month and long-term energy plans, as well as green energy options.

The company was acquired early this year by Houston-based NRG Energy, which expands its operations to all 50 states.

Also based in Houston, Direct Energy electric rates are available to residents and businesses across the Lone Star State and 11 other states and the District of Columbia. The company allows new customers to switch plans within 30 days if they feel their plan doesn’t meet their needs.

Enter your ZIP code above to see the best Direct Energy plans in your area.

Direct Energy electricity rates

Plan Name Plan Length Rate
Direct Energy - Live Brighter 36 36 months $0.107 / kWh
Direct Energy - Live Brighter 12 12 months $0.109 / kWh
Direct Energy - Twelve Hour Power 12 12 months $0.126 / kWh

Please note: All rates above are accurate as of 2/25/2021, 4:08:46 PM CST for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Direct Energy plans

Below you will see some popular Direct Energy plans offered on the SaveOnEnergy marketplace. It is important to note that not all plans are available in all areas. To see energy plans near me, enter your ZIP code above.

Live Brighter 36 plan

With this plan, customers will have a fixed rate for the duration of their 36-month contract. This fixed-rate plan will provide customers with protection from price fluctuations in the energy market.

Live Brighter 12 plan

The Live Brighter 12 plan offers the same protected fixed rate as the Live Brighter 36 plan, but with a shorter contract length.

Twelve Hour Power 12 plan

This year-long plan is fixed-rate, meaning you will enjoy a steady rate throughout your contract. What makes this plan unique is it comes with the added benefit of getting free electricity every night from 9 p.m. to 9 a.m.

Direct Energy reviews

SaveOnEnergy score: 3.8 out of 5

  • Customer service: 4.0
  • Online accessibility: 5.0
  • Business history: 2.5

For this Direct Energy review, we’ve broken down our scoring model into three main categories: customer service, online accessibility, and business history. This Direct Energy review categories contain the following items:

Customer service: 4.0 out of 5

  • Power to Choose complaint score
  • Satisfaction guarantee

Online accessibility: 5.0 out of 5

  • Online bill pay
  • Online chat
  • Access to usage alerts & trends

Business history: 2.5 out of 5

  • Number of years in business
  • Accreditation by the Better Business Bureau

Direct Energy has been in business for 35 years and scored a 5 out of 5 for its online accessibility features. That said, Direct Energy is not accredited by the BBB and its P2C complaint score is average. For more information on SaveOnEnergy.com reviews, see the full list here.

(ratings updated 1/27/2021)

Direct Energy main energy services

Direct Energy for residential customers

With various contract lengths and plan options, Direct Energy is known throughout Texas for its residential energy plans. Some plans include free energy during nights or weekends, while others can power your home using green energy. As mentioned above, Direct Energy also offers a 30-day satisfaction guarantee for new customers.

Direct Energy for business customers

Direct Energy offers individualized business energy plans for small and larger companies. With Direct Energy, companies can benefit from a simple enrollment process and dedicated customer service. Direct Energy provides energy plans to more than 180,000 businesses of all sizes.

Green energy options with Direct Energy

Direct Energy offers several green energy plans powered through renewable resources. The company purchases Renewable Energy Credits (RECs) to offset the customer’s electricity-powered usage through green energy sources, including wind, solar, hydro, and geothermal.

Other Direct Energy initiatives

Refer A Friend program

For every new referral you make, Direct Energy will give you a $50 bill credit and a $50 bill credit to the person you referred. Your referral must sign up for a Direct Energy plan to qualify.

Home protection plans

Direct Energy allows customers to protect their household appliances and HVAC systems with several home protection plan options. Plans include plumbing repairs, heating, and cooling maintenance, and appliance rentals.

Direct Energy Community Investment

Charitable partnerships

Direct Energy works with the Children’s Miracle Network Hospitals, including the Texas Children’s Hospital in Houston, to invest in its local community. Through its involvement with Motion Miracle Challenge, Direct Energy makes a donation for every mile an employee walks, runs, bikes, or swims.

Direct Energy service areas

  • AEP Texas North: This service area covers much of northern Texas, including Abilene and San Angelo.
  • AEP Texas Central: This service area includes Corpus Christi, Laredo, and McAllen.
  • CenterPoint Energy: This service area covers approximately two million residents and businesses in the Houston metropolitan area.
  • Texas-New Mexico Power: This service area covers cities such as Houston, Midland, and DallasFort-Worth.
  • Oncor Electric Delivery: This service area spans across Texas, including cities such as Dallas, Plano, and many other areas.

Texas energy plan FAQ

What is a fixed rate energy plan?

Fixed rate energy plans set the rate you pay for electricity for the duration of your contract and this rate will not change regardless of fluctuations in the energy market. These plans are best for stable energy rates.

What is a variable rate energy plan?

Variable rate energy plans fluctuate as the energy market changes. With variable rate plans, the rate you pay will vary from month to month. This allows you to benefit from market lows but could leave you paying a higher rate during periods of high demand.

Who do I call if there’s an outage?

Should you experience an outage, you’ll have to reach out to the Transmission & Distribution Service Provider, also known as your utility company or TDSP, for your area for more information and updates.

Will SaveOnEnergy run a credit check?

Credit checks are a normal part of the energy buying process. Many energy providers require a credit check before they can offer you service. If you want to avoid a credit check, a prepaid electricity plan is a good option. Enter your ZIP code above to see prepaid energy plans in your area.

What happens if I move?

If you move to a new address, you will not be charged an early termination fee. This means you can stay with your current provider or switch to a new one. You can shop for a new plan up to 90 days before your move. Most homes have smart meters installed, so you shouldn’t need a technician to visit to begin service.

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

Contact Direct Energy

  • Headquarters: Houston, Texas
  • Bill pay: Log into your Direct Energy account to pay your bill online
  • Customer service: Power to Go Prepaid customers can call 1-877-866-6601, and all other customers can call  1-888-305-3828
  • Outages: Contact your utility company

 

 

Sign up for a Direct Energy rate with SaveOnEnergy.com

As Texas’ largest online energy marketplace, SaveOnEnergy.com will help you find a great energy plan that fits your budget and unique needs.

  • Step 1: Enter your ZIP code above to view today’s low energy rates from Direct Energy.
  • Step 2: Select a plan and sign up over the phone or online in just minutes.
  • Step 3: Enjoy reliable energy at an affordable price!

Updated: 1/27/2021

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