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Direct Energy

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Direct Energy

Direct Energy is one of North America’s largest retail energy providers with more than 4 million home and business customers in the U.S. and Canada. Based in Houston, the company strives to provide customers with a range of choices and information to help them decide what’s right for them.

Coverage Areas

Why Direct Energy?

  • Home protection plans
  • Energy insight reports
  • Energy usage & contract alerts
  • Free Nights & Solar Days options

Plan Options

  • 12-month
  • Variable-rate
  • Fixed-rate



Featured on The Best Texas Electricity Companies

Why choose Direct Energy?

  • Online chat

  • Mobile app

  • Energy usage & contract alerts

  • Auto-bill pay

  • Online & mobile bill pay

  • Energy insight reports

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

Contact Direct Energy for customer service

  • Click here to pay your Direct Energy bill.
  • Power to Go Prepaid customers call 1-877-866-6601 for support. All other customers call 1-888-305-3828.
  • Small and large business customers call 1-888-925-9115.


Updated: 1-30-20

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