Direct Energy Rates, Reviews & Plans

About Direct Energy

Direct Energy is one of the largest natural gas and energy providers in the United States. With more than four million customer, Direct Energy serves communities across Texas, Connecticut, Maryland, New York, Pennsylvania, Ohio, and more. 

In Texas, customers can choose their electricity provider from various options, including Direct Energy, thanks to energy deregulation. Enter your ZIP code to search for Direct Energy plans and rates in your area.

Direct Energy at-a-glance

• Offers electricity, natural gas, and home protection plans in more than a dozen U.S. states
• Owned by NRG Energy, a leading energy provider that serves all 50 states
• Provide fixed-rate residential plans and commercial plans for businesses

Direct Energy plans

Direct Energy offers electricity plans to best fit your needs. You can learn more about Direct Energy’s most popular plans below; both plans have an Early Termination Fee (ETF). Direct Energy will not charge the ETF if customers end a contract because they are moving. 

Read the Electricity Facts Label (EFL) of energy plans to help determine the best option for you. The EFL is a document from the energy provider with details such as the average price per kilowatt-hour (kWh), usage credits, and contract length. Enter your ZIP code to see other energy rates available near you. 

Live Brighter 1K+ 24

The Live Brighter 1K+ 24 plan is a 24-month fixed-rate energy plan. Households with high energy use benefit from this plan because the monthly usage charge is waived when using more than 1,000 kWh per billing cycle. The ETF for this plan is $295 unless you are moving. 

Live Brighter 12

The Live Brighter 12 plan is a 12-month fixed-rate energy plan that allows customers to lock in their energy rate for one year. This plan means that regardless of market fluctuations, your rate will stay the same for the length of the contract. The ETF for this plan is $150.

Services offered by Direct Energy

Direct Energy for residential customers

Direct Energy offers fixed-rate options for residential customers, with contracts ranging from 12 to 24 months. Fixed-rate plans are a great option for customers valuing a straightforward contract without worrying about tacking energy usage. 

SaveOnEnergy.com® customer service is available to answer questions about Direct Energy plans. Call the number on your screen or chat with a customer service representative online about electricity rates in your area. 

Direct Energy for business customers

Direct Energy also offers flexible and affordable business energy plans. Each plan has an easy enrollment process so small and large businesses can build the right plan for their needs. Visit our business energy page or call the number on your screen to learn more. 

Green energy options with Direct Energy

Each energy plan in Texas includes a percentage of green energy. In Texas, natural gas is responsible for about 56% of the state’s energy. Direct Energy provides tools in their learning center to help customers reduce their carbon footprint. 

Other Direct Energy initiatives

Direct Energy has other ambitions for its customers, including:

• Refer-A-Friend program: Direct Energy allows customers to get a $50 credit on their bill and a $50 credit to their friend when they refer a friend.
• Home protection plans: Direct Energy offers home protection plans for customers to protect their household appliances and HVAC systems. Plans cover plumbing repairs, heating and cooling maintenance, and appliance rentals.

Direct Energy services areas

Direct Energy is one of the leading electric providers in Texas and serves customers across much of the state. Below are some of the utility service areas and cities that Direct Energy serves:

• AEP Texas: This service area covers much of northern Texas, including Abilene, San Angelo, Corpus Christi, Laredo, and McAllen.
• CenterPoint Energy: This service area covers approximately two million residents and businesses in Houston.
• Texas-New Mexico Power: This service area covers cities such as Houston, Midland, and Dallas–Fort-Worth.
• Oncor Electric Delivery: This service area spans across Texas, including cities such as Dallas, Plano, and more.

SaveOnEnergy’s tips for easy electricity service setup

• Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
  • Price per kilowatt-hour based on usage
  • % renewable energy sourcing
  • Early termination fees
• Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
• Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

How to move or transfer service with Direct Energy

Direct Energy makes it easy to transfer your energy service if you move to a new home. It’s essential to inform Direct Energy of your move at least 48 hours before, though two weeks is customary. The company will handle all the logistics on its end. If you’re moving outside of Direct Energy’s service area, the company will waive the early termination fee to end your contract early.

Direct Energy electric rates in my area

Utility transmission rates vary across the state of Texas. As a result, the amount you pay for a plan in one part of Texas could be different from what someone pays in another part of Texas, even for the same Direct Energy plan. It’s important to shop for electricity rates specific to your location. 

The SaveOnEnergy marketplace offers the most accurate rates. Enter your ZIP code to check energy rates and plans available near you.

Contact Direct Energy 

• Headquarters: Houston, Texas
• Bill pay: Log into your Direct Energy account to pay your bill online
• Customer service: Power to Go Prepaid customers can call 1-877-866-6601, and all other customers can call  1-888-305-3828
• Outages: Contact your utility company