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Gexa Energy reviews
| Overall SaveOnEnergy score | 3.8/5 |
| Customer service | 4/5 |
| Online accessibility | 5/5 |
| Business history | 2.5/5 |
We’ve broken down our scoring model into three main categories:
- Customer service (Power to Choose complaint score; Satisfaction guarantee)
- Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
- Business history (Number of years in business; Accreditation by the BBB)
For more information on SaveOnEnergy.com reviews, see the full list here.
(Ratings updated 09/08/2022)
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Gexa Energy FAQs
Enter your ZIP code on the SaveOnEnergy marketplace to compare electricity rates and plans from Gexa Energy and other providers. You can also look at plans or switch your service directly on the Gexa Energy website.
If you cancel a fixed-rate plan early, Gexa Energy charges a $150 cancellation fee on 12-month plans or $295 on 24-month or 36-month plans. There are no fees to cancel a variable-rate plan. Gexa Energy will waive the cancellation fee if you’re moving outside of the provider’s service area.
The best Gexa Energy plan will depend on your location and energy needs. Gexa Energy offers residential plans as well as customized options for both small and large businesses. There are options for fixed-rate and variable-rate green energy plans based on expected monthly usage.
The Gexa Energy rates on SaveOnEnergy include everything except taxes. If there are new charges on the statement in a month, they will appear as non-current charges on your statement.
Yes, Gexa Energy (along with most energy providers) runs a credit check before you sign up for service. REPs set a certain credit threshold and may charge a deposit if your credit score is lower than the threshold. If you don’t want to pay a deposit or want to avoid a credit check altogether, search for variable-rate plans in your area.