Reliant Energy Rates, Plans, and Reviews | SaveOnEnergy®

Reliant Energy Rates and Plans

Retail energy provider in Texas

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About Reliant Energy

Reliant Energy, an NRG company, provides affordable electricity to more than one million homes and businesses in Texas. Reliant Energy is a trusted provider in the state’s deregulated energy market, offering 24/7 customer support, bill credits for customer referrals, green energy options, and more.

Ready to shop Reliant Energy’s competitive electricity rates? Enter your ZIP code at the top of this page to get started.

Reliant Energy plans

Not all plans are available in every part of Texas so what you see in the SaveOnEnergy marketplace may vary, but here are some of Reliant Energy’s most popular plans to give you an idea. Enter your ZIP code above for a full list.

Clear Flex

This is a variable rate plan that allows customers to benefit from no contract and no cancellation fees. Best for higher usage customers, there is no base charge if you use 800 kilowatt hours (kWh) or more. Variable rate means the rate can fluctuate according to the wholesale market.

Truly Free 7 Days 12

For customers whose usage varies, this fixed rate plan offers seven free days of electricity every month for a whole year. Reliant will automatically choose your seven highest usage days as your free periods.

Truly Free Nights 12

A nighttime version of Reliant’s popular Truly Free, this plan offers customers a fixed rate plus free electricity every night from 8 p.m. to 6 a.m.

Truly Free Weekends 12

Rounding out the Truly Free offerings, this plan gives customers a Google Nest Hub along with free electricity from 8 p.m. Friday to 12 a.m. Monday. Also available in longer term lengths.

Secure Advantage 12

Built for medium to high usage customers, this year-long fixed rate has no usage charge if you consume 800 kWh or more during your billing period.

Reliant Energy reviews

SaveOnEnergy score: 4.0 out of 5

  • Customer service: 2.0
  • Online accessibility: 5.0
  • Business history: 5.0

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

Customer service

  • Power to Choose complaint score
  • Satisfaction guarantee

Online accessibility

  • Online bill pay
  • Online chat
  • Access to usage alerts & trends

Business history

  • Number of years in business
  • Accreditation by the Better Business Bureau

Reliant Energy achieved perfect scores in online accessibility, satisfaction guarantee, and business history. The company also received good marks on the P2C complaint score. To see our full list of provider reviews, click here.

(updated 3/24/2021)

Reliant Energy main energy services

Reliant Energy for residential customers

Reliant offers customers variable and fixed rate energy options for maximum flexibility. Choose from short or long term lengths, free periods and more. Customers can add green energy to any Reliant plan or opt for a 100 renewable plan.

Reliant Energy for business customers

Businesses of all sizes can sign up for and customize a commercial energy plan with Reliant. With energy efficiency solutions and affordable rates, growing companies can power their business with confidence.

Green energy options with Reliant Energy

Reliant offers customers a number of green energy options to fit all kinds of needs and homes. Choose an energy plan designed for electric vehicle charging or opt into the EcoShare carbon offset program with any electricity plan to put money towards green investments every month. As for 100 percent renewable energy plans, Reliant offers wind and solar options on any plan through renewable energy certificates.

Other Reliant Energy initiatives

Thermostat installation

Not sure how to install a programmable thermostat or don’t trust yourself to get it right? Reliant Energy can help with that. Professional technicians can replace existing thermostats and install new ones safely and efficiently.

HVAC maintenance and repair

Whether or not you purchase electricity from Reliant, their technicians can diagnose and repair AC and heating issues of all kinds. Electricity customers receive 10 percent off on services, and Reliant waives the diagnostic fee for any repairs its technicians perform.

Home security systems

Reliant is much more than just an energy company with 24/7 monitoring plans. From interior and exterior cameras to pet sensors and video doorbells, Reliant’s home security packages offer customizable solutions for every home and budget.

Backup power options

Reliant Energy offers a variety of backup power options alongside power protection, including a surge protect and home generator assessments. As an NRG company, they also offer free smartphone charger rentals at NRG Go stations throughout Houston.

Community investment

In 2020, Reliant Energy donated $4.9 to 150 causes across Texas and donated 1,600 volunteer hours. This includes time and money commitments to Dress for Success, Galveston Bay Foundation, and direct-to-customer winter storm relief.

Reliant Energy service areas

  • AEP Texas North
    • This service area covers northern Texas, including cities such as Abilene and San Angelo.
  • AEP Texas Central
  • CenterPoint Energy
    • This service area includes the Houston metropolitan area, covering approximately two million residences and businesses.
  • Texas-New Mexico Power
  • Oncor Electric Delivery
    • This service area operates all across Texas, including areas such as Dallas, Plano, and many other communities.

Reliant Energy FAQ

What are Reliant Energy’s business hours and the best numbers to call?

Reliant Energy’s customer service operates online chat 24/7. To contact customer service by phone, call 866-222-7100. You also may email the company. Remember, if you have a power outage at your home or business, you should call the utility that serves your area.

Where can I learn about Reliant Energy plans, rates, and review?

The best place is right here on SaveOnEnergy.com. We give unbiased ratings of our provider and information about their plans.

How much is Reliant Energy’s deposit?

Most electricity providers require us to run a credit check before they can offer you service. They do this so they can assess whether they will ask you to pay a deposit. If you don’t want to pay a deposit, there are a few options.

  1. Complete the normal credit check process. We’ll let you know which providers require deposits and which don’t. You can choose a no deposit option from there.
  2. Sign up for a prepaid plan. Prepaid plans do not require deposits since you pay for the energy you need before you use it. Keep in mind the rates may be slightly higher.

Just so you know, we run soft credit checks that don’t hurt your credit score.

What is the best Reliant Energy electricity plan?

That depends on your needs. Reliant has fixed and variable rate plans, plans that give you free electricity at times, and more. It all depends on what you need from an electricity provider.

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

Reliant Energy electric rates in my area

Searching for “electricity rates near me” is important, because Reliant Energy rates vary by region. Even homeowners on the same plan may pay different rates based on where they live. These differences are largely the result of utility transmission charges from city to city.

But you don’t have to sort through the dozens of pages of results that would result from a search for “best electric rates in my area.” Instead, enter your zip code on this pag to get pricing in your neighborhood.

Reliant Energy for business

Have a commercial venture in Texas? You can also use SaveOnEnergy to find personalized business energy rates.

To get started, call to speak to a business energy wizard. Or, just fill out this form to connect about building a custom energy plan for your business. We’ll use the information to craft a business energy plan that’s right for you. 

Contact Reliant Energy

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