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Shell Energy Rates, Reviews & Plans

Written by Lisa Iscrupe /

Edited by Hannah Hillson

Last updated 09/29/2022

Retail energy provider in Texas

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About Shell Energy

Shell energy is an energy provider in Texas with a focus on renewable and solar energy. Though Shell Energy is new to the Texas energy market as of 2022, the business is an established entity in the state as the parent company of Pulse Power. Shell Energy is a great choice for Texans passionate about green energy because the company offers specialized plans for residents with solar panels on their homes and free energy hours for electric vehicle charging.

Shell Energy plans

Shell Energy provides fixed-rate plans backed by 100% renewable energy in term lengths of 12, 24, 36, and 60 months. Plans have early termination fees (ETFs) that range from $20 to $149. Shell Energy plans do not have a base charge fee; however, some plans have a $7.95 fee if monthly energy usage is below 500  kWh. 

Like all energy providers in Texas, transmission and distribution charges (TDU) will affect the monthly electricity bill. The local utility sets TDU charges, so Shell Energy does not control those charges. Discover Shell Energy’s flagship energy plans in more detail below. 

Shell Energy Fixed Renewable 12, 24, or 36 months

The Shell Energy Fixed Renewable plan is available as a 12, 24, or 36-month term. This fixed-rate energy plan is backed by 100% renewable energy via the use of Renewable Energy Credits (RECs). RECs are portions of renewable energy that Shell Energy purchases to equal the amount of energy used. The ETF for the Shell Energy Fixed Renewable plan is $20 for each remaining month of the agreement. 

Shell Energy Solar Buyback 24 or 60 months

The Solar Buyback plan is only for residents with solar panels on their homes. Solar systems of any size can benefit from this plan by earning monthly bill credits for excess solar energy generated to the power grid. Solar owners with solar batteries are well-equipped to save money on this plan, too. This fixed-rate plan is available in a 24 or 60-month term and has an ETF of $149. 

Shell Energy EV Free Charging Plan 12 or 24 months

Electric vehicle owners can charge their vehicles for free from 12 a.m. to 3 a.m. daily, in addition to locking in the rate for 12 or 24 months. This plan is backed by 100%  renewable energy and has an ETF of $149. 

Services offered by Shell Energy

Shell Energy for residential customers

Shell Energy offers fixed-rate residential customers throughout Texas. Contract options vary between 12 and 60 months, so residents have the power to choose the term length that works best for their needs. Shell Energy plans require a credit check prior to service to determine if a deposit is needed. However, senior citizens and victims of domestic violence may be eligible to waive deposits by contacting HappytoHelp@ShellEnergy.com or calling 1-833-743-5546. Shell Energy also offers online bill pay, autopay, and budget billing options. 

Shell Energy for business customers

Shell Energy also offers wholesale and retail commercial energy plans and natural gas options for business owners across Texas. For businesses large and small, Shell Energy offers customizable business energy solutions, including plans backed by 100% renewable energy.

Green energy options with Shell Energy

Texas retail energy providers all include a percentage of green energy; a priority for Shell Energy. All the residential energy plans offered by Shell are backed by renewable energy (via Renewable Energy Credits). Shell Energy also promotes green energy plans with its Solar Buyback and Free EV Charging plans. 

Other Shell Energy initiatives

  • Solar Buyback plans: Shell Energy’s Solar Buyback plans let you earn bill credits from excess energy from residential solar panels, also called net metering
  • Electric Vehicle Charging plans: Get free charging for your EV during off-peak hours between midnight and 3 a.m. 

Shell Energy services areas

Shell Energy has a large service area across the state. Find Shell Energy plans in many service areas, including the following:

SaveOnEnergy’s tips for easy electricity service setup

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

How to move or transfer service with Shell Energy

To transfer your energy plan with Shell Energy to your new home, log in to your account to specify your new location and date to start service. Shell Energy will take care of the rest.

Shell Energy electric rates in my area

Shell Energy is available throughout the majority of Texas. However, electricity rates will still vary across ZIP codes because of the Transmission and Delivery (TDU) charges. TDU charges are controlled by the utility in your area. So, to make sure you are viewing accurate pricing Shell Energy plans near you, it’s vital to shop for electricity rates at your service address.

Contact Shell Energy

  • Headquarters: Houston, TX
  • Bill pay: Access your Shell Energy account here or call 1-833-743-5546
  • Customer service: Call 1-833-743-5546 (Mon.–Fri. 8:00 a.m. –7 p.m. CDT)
  • Outages: Contact your utility company

Shell Energy FAQs

  • Yes. Shell Energy plans have cancellation fees from $20 to $149, depending on the plan. Like other Texas energy providers, cancellation fees are typically waived if the resident shows verification of moving. 

  • The Shell Energy retail energy provider is new to the energy market as of 2022. However, the parent company, also known as Shell Energy, is over 100 years old. 

  • Shell Energy enrolls new customers in their Autopay program upon enrollment. If you choose not to use autopay, you can pay your Shell bill online here or by calling 1-833-743-5546. 

  • Yes, Shell Energy runs a soft credit check for new customers. There may or may not be a deposit based on the outcome of the credit check. Deposits are returned as a bill credit after 12 months, as long as the account is in good standing without more than two late payments. 

  • If you own solar panels, the Shell Solar Buyback plan is best. If you own an electric vehicle (EV), the EV Free Charging plan is best. Otherwise, the Shell Fixed Renewable plan is best for most Texas residents, which is available with a 12, 24, or 36-month agreement. 

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