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Frontier Utilities Reviews
| Overall SaveOnEnergy score | 3.5/5 |
| Customer service | 3/5 |
| Online accessibility | 5/5 |
| Business history | 2.5/5 |
We’ve broken down our scoring model into three main categories:
- Customer service (Power to Choose complaint score; Satisfaction guarantee)
- Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
- Business history (Number of years in business; Accreditation by the BBB)
For more information on SaveOnEnergy.com reviews, you can find the full list here.
(Ratings updated 12/12/2022)
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Frontier Utilities FAQs
Suppliers typically check your credit when you sign up for an energy plan. If you don’t pass the credit check, you might have to pay a deposit before activating your account. However, prepaid and no-deposit energy plans offer you a way to avoid this charge. Frontier Utilities generally requires deposits but offers several exemption options, including a good credit score or a utility history letter. You may also be able to avoid a deposit if you are over 65 or a victim of domestic violence.
Cancellation fees only apply to fixed-rate plans canceled before the term expires. With most Frontier electric plans, you’ll incur a $150 fee for a 12-month plan and a $175 fee for the 24-month option. However, you can bypass these fees if you’re moving out of Frontier Utilities’ service area.
A fixed-rate plan may work best if you need to secure a low energy rate with no surprises. Variable-rate plans are great if you want the flexibility to change plans anytime. Ultimately, your needs and priorities will determine the best Frontier Utilities plan for you.
Frontier offers electricity plans for residential and commercial customers. Residential plans give you access to fixed-rate and variable-rate electricity with various pricing incentives. Frontier also provides competitive prices and attractive services to meet the energy needs of business customers.