Frontier Utilities Rates, Plans, and Reviews | SaveOnEnergy®

Frontier Utilities Rates, Plans and Reviews

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About Frontier Utilities

Frontier Utilities, a Texas retail energy provider, has been in business since 2008.  It is owned by a group of Texas investors. The company prides itself on customer service and has won multiple awards from the Better Business Bureau Education Foundation.

To find out what Frontier Utilities plans are available near you, enter your ZIP code in the box at the top of the page or call the number on your screen.

Frontier Utilities energy plans

In Texas, consumers select a retail electricity provider, such as Frontier Utilities, as their energy supplier. Rates and plans vary by location, so not every plan is available to all consumers. What’s more, depending on your credit check, you may have to pay a deposit

Here are some Frontier Utilities plans you may want to explore with the SaveOnEnergy marketplace.

Best Value 12

This fixed-rate plan is best for customers who routinely use 1,000 to 1,500 kWh monthly. If your usage is in that range each month, you qualify for a bill credit.

Light Saver 24+

This fixed-rate plan guarantees the same rate for two years. The price per kWh goes down as you move to higher usage tiers.

Frontier Max 12

This plan is best for consumers whose electricity usage is fairly high, 2000-2500 kWh per month. With this plan, you will lock in a single rate for the duration of your contract.

Simple Power 12

This plan is designed for people who live in small apartments. You pay a flat fee for up to 500 kWh per month, with rates based on usage beyond that.

Frontier Utilities reviews

Overall score: 3.8 out of 5

  • Customer service: 3.0
  • Online accessibility: 3.3
  • Business history: 5.0

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

  • Customer service
    • Power to Choose complaint score
    • Satisfaction guarantee
  • Online accessibility
    • Online bill pay
    • Online chat
    • Access to usage alerts & trends
  • Business history
    • Number of years in business
    • Accreditation by the Better Business Bureau

The lack of online chat was a factor in Frontier Utilities’ lower score here along with a low P2C complaint score. It has added a satisfaction guarantee for new customers. For more information on reviews, see the full list here.

(ratings updated 1/27/2021)

Frontier Utilities main energy services

Frontier Utilities for residential customers

Frontier Utilities offers a variety of fixed-rate plans. Customers can also select a variable-rate plan, a pay-in-advance plan, or a pay-as-you-go plan. With any of these plans, you will get online access to your account so you can manage your home’s energy.

Frontier Utilities for business customers

Frontier Utilities customizes plans for commercial users based on their size, industry, and hours of operation. Businesses can select contract length, billing date, and percentage of green energy included.

Green energy options

Most Frontier Utilities plans that have a green energy focus. The company also provides the option of choosing a plan powered 100 percent by green energy sources.

Other Frontier Utilities initiatives

Frontier Utilities customers served by CenterPoint Energy or Texas-New Mexico Power TDSP may be eligible to receive an air conditioner tune-up free of charge. The CoolSaver A/C tune-up is available to qualifying residential customers in single-family homes, duplexes, townhomes, or condos.

Community investment

Frontier Utilities supports many Texas charities, including Habitat for Humanity, Workshop Houston, and Kicks 4 Kids. The company’s employees helped build a Habitat for Humanity home in Houston, and Frontier provided the new homeowner six months of free electricity service.

The company also has programs that make donations to specific causes when customers sign up for premier products. Recipients include the Susan G. Koman Foundation-Houston.

Frontier Utilities Service Areas

Oncor: The largest energy delivery company in the state serves 98 counties in Texas. Cities it serves include Fort Worth, Waco, and Odessa.

CenterPoint Energy: This energy utility serves the Houston metro area and parts of southern and eastern Texas.

Texas-New Mexico Power: In business for more than 40 years, TNMP delivers electricity to Houston, Dallas, Fort Worth, and Midland.

AEP Texas: AEP has divisions in Central and North Texas. Cities it serves include Corpus Christi, Laredo, and Abilene.

Frontier Utilities FAQs

Where can I pay my Frontier electric bill?

You can pay your Frontier bill through your online account or send a check or money order through the mail. You can also make a cash payment by visiting an Ace Cash Express store.

How do I cancel my Frontier Utilities plan?

Contact the company through your online account or call the customer support line at (866) 926-8192. The customer service line is open Monday-Friday from 7 a.m. to 6 p.m., and on Saturday from 8 a.m. to 5 p.m.

Where can I compare Frontier Utilities plans, rates, and reviews?

To compare Frontier Utilities plans and rates, simply type your ZIP code into the box at the top of this page. From there, you will find a variety of providers, rates, and plans in your area. You can easily filter between providers to find available Frontier Utilities plans near you.

Is Frontier Utilities a good company?

Frontier Utilities has been accredited by the Better Business Bureau (BBB) since 2009. Its BBB rating is A+. For a detailed review of Frontier Utilities, see the reviews section above.

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

Frontier Utilities electric rates in my area

In Texas, consumers have the power to choose which electric supplier they use. They can select the provider, rate, and plan that best fits their electricity needs. The same company may charge different rates in different cities based on utility transmission charges. That’s why it’s essential to check the rates available in your area.

To explore the current Frontier Utilities rates in your area, simply enter your ZIP code above or call the number on your screen.

Frontier Utilities for business

Frontier Utilities also provides electricity to businesses near you. To explore Frontier’s commercial energy plans, call (866) 501-3881 or fill out this form to begin building a custom plan for your business.

Contact Frontier Utilities

Headquarters: Houston

Bill pay: Log into your Frontier Utilities Account here or call 1-866-926-8192

Customer service:  Call -866-926-8192

Outages: Contact your utility company directly

  •  AEP: 866-223-8508
  • CenterPoint Energy: 713-207-2222 or 800-332-7143
  • Oncor Electric Delivery: 888-313-4747
  • Texas New Mexico Power: 888-866-7456

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