Frontier Utilities | Affordable Rates, Plan Details, and Reviews

Frontier Utilities Rates, Plans and Reviews

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About Frontier Utilities

Frontier Utilities is an energy provider based in Houston and was founded in Texas in 2008. Today, the electric company has main offices in Houston and Dallas and provides natural gas and electricity to homes in Texas, New Jersey, Pennsylvania, Ohio, and Illinois. In 2012, Frontier Utilities was acquired by a group of Texas-based investors led by Quintana Infrastructure & Development. The company remains privately owned, with its founder still serving as CEO.

Enter your ZIP code below to see Frontier utility rates and plans near you.

Frontier Utilities at a glance

  • Prides itself on its customer service and has won multiple awards from the Better Business Bureau Education Foundation.
  • Offers green energy plans sourced from 100% renewable energy.
  • Offers some of the most affordable plans on the market.
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Frontier Utilities electricity rates in Texas

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.074 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.099 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.150 / kWh

Please note: All rates above are accurate as of 10/22/2021, 6:38:17 PM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Frontier Utilities plans

Frontier Utilities has many plans to choose from, meaning everyone should be able to find a plan that works for them. Below are some of Frontier’s top plans, but keep in mind that not all plans will be available in all ZIP codes. Early termination fees are $150 for 12-month plans and $175 for 24-month plans.

Best Value 12

One of the most affordable energy plans on the market, this plan is best for those who use between 1,000 and 1,500 kWh. It’s a 12-month fixed-rate plan with a $75 bill credit for usage between 1,000 and 1,500 kWh. We do not recommend this plan to customers who use less than 1,000 kWh or more than 1,500 kWh because they will not qualify for the bill credit, which could result in a higher bill.

Beat the Heat 12

Customers can earn a $75 bill credit with this 12-month fixed-rate plan when they use 1,000 kWh or more per month. We do not recommend this plan for customers using less than 1,000 kWh because they won’t qualify for the bill credit.

Frontier Max 12

This 12-month fixed-rate plan is for high energy users. Customers get a $100 bill credit for each month their usage is between 2000-2500 kWh. If you don’t use a lot of electricity, this plan is not a good choice because the bill credit won’t apply.

Light Saver 12+

 Fixed-rate plan, best for high-usage customers because your rate per kWh is lower if you use at least 2,000 kWh per billing cycle. If you use less than 2,000 kWh each month, you’ll be charge an $8 service fee. 

Simple Power 12

This plan has a $53 flat fee for usage up to 500 kWh, making it perfect for apartments or customers that don’t use a lot of electricity. It’s a 12-month fixed-rate plan and any usage beyond 500 kWh is charged at a standard rate (currently $.176 per kWh). We recommend this plan to customers typically using 500 kWh or less each month. 

Stay Cozy 12

The Stay Cozy 12 is a 12-month fixed-rate plan with a $40 bill credit if usage is between 1,900 and 2,400 kWh. We do not recommend this for customers who use small and medium amounts of electricity (the average usage in Texas is about 1,500 kWh a month).

Super Value 12

Give us a call if you’re interested in this 12-month fixed-rate plan because it’s only available for purchase over the phone. There is a $100 bill credit for monthly usage between 1,000 and 2,000 kWh, so we recommend it to customers who fall within that range.

Frontier Utilities Reviews

Overall SaveOnEnergy score 3.8/5
Customer service 3.0/5
Online accessibility 3.3/5
Business history 5.0/5

We’ve broken down our scoring model into three main categories:

  • Customer service (Power to Choose complaint score; Satisfaction guarantee)
  • Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
  • Business history (Number of years in business; Accreditation by the BBB)

The lack of online chat was a factor in Frontier Utilities’ lower score here along with a low P2C complaint score. It has added a satisfaction guarantee for new customers. For more information on SaveOnEnergy.com reviews, see the full list here.

(ratings updated 1/27/2021)

Services offered by Frontier Utilities

Frontier Utilities for residential customers

Frontier Utilities offers a variety of fixed-rate plans. Customers can also select a variable-rate plan, a pay-in-advance plan, or a pay-as-you-go plan. With any of these plans, you will get online access to your account so you can manage your home’s energy.

Frontier Utilities for business customers

Frontier Utilities customizes plans for commercial users based on their size, industry, and hours of operation. Businesses can select contract length, billing date, and percentage of green energy included.

Green energy options

Most Frontier Utilities plans have a green energy focus. The company also provides the option of choosing a plan powered 100 percent by green energy sources.

Other Frontier Utilities initiatives

  • Frontier Utilities customers served by CenterPoint Energy or Texas-New Mexico Power TDSP may be eligible to receive an air conditioner tune-up free of charge. The CoolSaver A/C tune-up is available to qualifying residential customers in single-family homes, duplexes, townhomes, or condos.
  • Frontier Utilities supports many Texas charities, including Habitat for Humanity, Workshop Houston, and Kicks 4 Kids. The company’s employees helped build a Habitat for Humanity home in Houston, and Frontier provided the new homeowner six months of free electricity service. The company also has programs that make donations to specific causes when customers sign up for premier products. Recipients include the Susan G. Koman Foundation-Houston.

Frontier Utilities service areas

  • Oncor: The largest energy delivery company in the state serves 98 counties in Texas. Cities it serves include Fort Worth, Waco, and Odessa.
  • CenterPoint Energy: This energy utility serves the Houston metro area and parts of southern and eastern Texas.
  • Texas-New Mexico Power: In business for more than 40 years, TNMP delivers electricity to Houston, Dallas, Fort Worth, and Midland.
  • AEP Texas: AEP has divisions in Central and North Texas. Cities it serves include Corpus Christi, Laredo, and Abilene.

SaveOnEnergy’s tips for easy electricity service setup

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

How to move or transfer service with Frontier Utilities

Are you moving in Texas and want to bring your Frontier Utilities plan with you? Simply call the company and let them know of your new address, and they’ll handle everything on their end. If you’re moving from outside Frontier’s service area, enter your ZIP code above to start shopping.

Frontier Utilities electric rates in my area

Electricity rates vary from one location to the next, mostly because of different utility transmission charges. The rate someone pays in another part of the state could be entirely different from what you pay at home, even for the same plan. To get the most accurate quote, enter your ZIP code above and see the rates and plans available near you.

Frontier Utilities FAQs

How can I compare plans and rates from Frontier Utilities?

The Save On Energy marketplace makes it easy to compare electricity plans near you. Just enter your ZIP code above and you’ll see what Frontier Utilities offers in your area. If you want to see only Frontier Utilities plans, use the filter tool to select “Frontier Utilities” under the Providers option.

Will Frontier Utilities require a deposit?

Frontier Utilities may require a deposit depending on your credit rating. However, if a deposit is required, the amount will not be “greater than either the sum of your estimated billings for the next two months or one-fifth of your estimated annual billing.” You can find more details about fees in the company’s Terms of Service (TOS), which is included with each plan. The company does not currently offer no-deposit plans.

Will Frontier Utilities charge me a cancellation fee?

Frontier Utilities charges an early termination fee of $150, but the fee is waived if you cancel your plan because you are moving.

How long has Frontier Utilities been in business?

Frontier Utilities was founded in 2008 and acquired by a group of Texas-based investors in 2012. Frontier Utilities has an A+ rating with the Better Business Bureau (BBB). 

What is the best Frontier Utilities electricity plan?

The Best Value 12, which offers an affordable rate per kWh and a $75 bill credit, is one of the best Frontier Utilities plans. Keep your monthly electricity usage in mind when selecting the best plan for you.

Contact Frontier Utilities

  • Headquarters: Houston
  • Bill pay: Log into your Frontier Utilities Account here or call 1-866-926-8192
  • Customer service:  Call -866-926-8192
  • Outages: Contact your utility company directly

Frontier Utilities rates in Houston

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.079 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.109 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.162 / kWh

Please note: All rates above are accurate as of 10/22/2021, 6:38:16 PM CDT for ZIP Code 77002. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Frontier Utilities rates in Dallas

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.074 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.099 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.150 / kWh

Please note: All rates above are accurate as of 10/22/2021, 6:38:17 PM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Frontier Utilities rates in Fort Worth

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.074 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.099 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.150 / kWh

Please note: All rates above are accurate as of 10/22/2021, 6:38:17 PM CDT for ZIP Code 76137. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Updated: 10/22/2021

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