Frontier Utilities | Rates, Reviews & Plans | SaveonEnergy®

Frontier Utilities Energy Rates and Plans

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About Frontier Utilities

Frontier Utilities is an energy provider based in Houston, founded in 2008. Today, the electric company has main offices in Houston and Dallas and provides natural gas and electricity to Texas, New Jersey, Pennsylvania, Ohio, and Illinois. In 2012, Frontier Utilities was acquired by a group of Texas-based investors led by Quintana Infrastructure & Development. The company remains privately owned, with its founder still serving as CEO.

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Frontier Utilities at a glance

  • It has won multiple awards from the Better Business Bureau Education Foundation for its exceptional customer service.
  • Offers green energy plans sourced from 100% renewable energy.
  • Offers some of the most affordable plans on the market.

Frontier Utilities electricity rates in Texas

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.075 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.099 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.155 / kWh

Please note: All rates above are accurate as of 1/19/2022, 4:33:37 PM CST for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Frontier Utilities plans

Frontier Utilities has many plans to choose from so that you can choose the best one for your home or business. Below are some of Frontier’s top plans, but keep in mind that not all plans will be available in each ZIP code. Early termination fees are $150 for 12-month plans and $175 for 24-month plans.

Best Value 12

One of the most affordable energy plans on the market, this plan is best for those who use between 1,000 and 1,500 kWh. It’s a 12-month fixed-rate plan with a $75 bill credit for usage between 1,000 and 1,500 kWh. We do not recommend this plan to customers who use less than 1,000 kWh or more than 1,500 kWh because they will not qualify for the bill credit, resulting in a higher bill.

Beat the Heat 12

Customers can earn a $75 bill credit with this 12-month fixed-rate plan when they use 1,000 kWh or more per month. We do not recommend this plan for customers using less than 1,000 kWh because they won’t qualify for the bill credit.

Frontier Max 12

This 12-month fixed-rate plan is for high energy users. Customers get a $100 bill credit for each month their usage is between 2000-2500 kWh. If you don’t use a lot of electricity, this plan is not a good choice because the bill credit won’t apply.

Light Saver 12+

A fixed-rate plan that is best for high-usage customers because your rate per kWh is lower if you use at least 2,000 kWh per billing cycle. If you use less than 2,000 kWh each month, you’ll be charged an $8 service fee. 

Simple Power 12

This plan has a $53 flat fee for usage up to 500 kWh, making it perfect for apartments or customers that don’t use a lot of electricity. It’s a 12-month fixed-rate plan, and any usage beyond 500 kWh is charged at a standard rate (currently 17.6 cents per kWh). We recommend this plan to customers typically using 500 kWh or less each month. 

Stay Cozy 12

The Stay Cozy 12 is a 12-month fixed-rate plan with a $40 bill credit if usage is between 1,900 and 2,400 kWh. We do not recommend this for customers who use small and medium amounts of electricity (the average usage in Texas is about 1,500 kWh a month).

Frontier Utilities Reviews

Overall SaveOnEnergy score 3.8/5
Customer service 3.0/5
Online accessibility 3.3/5
Business history 5.0/5

We’ve broken down our scoring model into three main categories:

  • Customer service (Power to Choose complaint score; Satisfaction guarantee)
  • Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
  • Business history (Number of years in business; Accreditation by the BBB)

The lack of online chat was a factor in Frontier Utilities’ lower score, along with a low P2C complaint score. The company has added a satisfaction guarantee for new customers. For more information on SaveOnEnergy.com reviews, you can find the full list here.

Services offered by Frontier Utilities

Frontier Utilities for residential customers

Frontier Utilities offers a variety of fixed-rate plans. Customers can also select a variable-rate plan, a pay-up-front plan, or a pay-as-you-go plan. With any of these plans, you will get online access to your account so you can manage your home’s energy.

Frontier Utilities for business customers

Frontier Utilities customizes plans for commercial users based on their size, industry, and hours of operation. Businesses can select contract length, billing date, and percentage of green energy included.

Green energy options

Most Frontier Utilities plans have a green energy focus. The company also provides the option of choosing a plan powered by 100% green energy. Use our filtering tools to explore green energy rates in your area. 

Other Frontier Utilities initiatives

  • Frontier Utilities customers served by CenterPoint Energy or Texas-New Mexico Power TDSP may be eligible to receive an air conditioner tune-up free of charge. The CoolSaver A/C tune-up is available to qualifying residential customers in single-family homes, duplexes, townhomes, or condos.
  • Frontier Utilities supports many Texas charities, including Habitat for Humanity, Workshop Houston, and Kicks 4 Kids. The company also has programs that donate to specific causes when customers sign up for premier products. Recipients include the Susan G. Koman Foundation-Houston.

Frontier Utilities services areas

  • Oncor: The largest energy delivery company in the state serves 98 counties in Texas. Cities it serves include Fort Worth, Waco, and Odessa.
  • CenterPoint Energy: This energy utility serves the Houston metro area and parts of southern and eastern Texas.
  • Texas-New Mexico Power: In business for more than 40 years, TNMP delivers electricity to Houston, Dallas, Fort Worth, and Midland.
  • AEP Texas: AEP has divisions in Central and North Texas. Cities it serves include Corpus Christi, Laredo, and Abilene.

SaveOnEnergy’s tips for easy electricity service setup

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

How to move or transfer service with Frontier Utilities

Frontier Utilities can help you move your energy service in Texas. Call the company two weeks, or at least 48 hours, before you move. Frontier will handle the service transfer with your new utility company and ensure there is no interruption of service. If Frontier does not provide service where you are moving, you can use our marketplace to discover available energy providers for your new home or business. 

Frontier Utilities electric rates in my area

Electricity rates vary depending on your location. This is due to local taxes and utility transmission fees, which is the fee to transmit the energy from your provider to your location. That means you could have the same provider but pay a different rate than someone else in the same city or state. SaveOnEnergy uses your ZIP code to ensure you find accurate rates. Enter your ZIP code above to explore electricity rates in your area today.

Frontier Utilities FAQs

How can I compare plans and rates from Frontier Utilities? Expand / Collapse Toggle

Our marketplace makes it convenient to find your next energy plan. Start by entering your ZIP code. Then, you can use our filtering tool and select Frontier Utilities to find all of its energy options near you.

Will Frontier Utilities require a deposit? Expand / Collapse Toggle

Frontier Utilities may require a deposit, depending on your credit score. You can find more details about fees in the company’s Terms of Service (TOS), which is included with each plan. The company does not currently offer no-deposit plans.

Will Frontier Utilities charge me a cancellation fee? Expand / Collapse Toggle

Frontier Utilities charges an early termination fee (ETF) of $150 for fixed-rate plans, but the fee is waived if you cancel your plan because you are moving.

How long has Frontier Utilities been in business? Expand / Collapse Toggle

Frontier Utilities was founded in 2008 and acquired by a group of Texas-based investors in 2012.

What is the best Frontier Utilities electricity plan? Expand / Collapse Toggle

The best Frontier Utilities electricity plan depends on your needs. The Best Value 12, which offers an affordable rate per kWh and a $75 bill credit, can be the best if you want the cheapest plan. It’s also important to factor in your monthly electricity usage when selecting the best plan for you. Use our energy calculator to estimate your home’s monthly usage.

Contact Frontier Utilities

  • Headquarters: Houston
  • Bill pay: Log into your Frontier Utilities Account here or call 1-866-926-8192
  • Customer service:  Call -866-926-8192
  • Outages: Contact your utility company directly

Frontier Utilities rates in Houston

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.081 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.109 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.155 / kWh

Please note: All rates above are accurate as of 1/19/2022, 4:33:37 PM CST for ZIP Code 77002. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Frontier Utilities rates in Dallas

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.075 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.099 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.155 / kWh

Please note: All rates above are accurate as of 1/19/2022, 4:33:37 PM CST for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Frontier Utilities rates in Fort Worth

Plan Name Plan Length Rate
Frontier Utilities - Frontier Super Value 12 12 months $0.075 / kWh
Frontier Utilities - Beat the Heat 12 12 months $0.099 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.155 / kWh

Please note: All rates above are accurate as of 1/19/2022, 4:33:37 PM CST for ZIP Code 76137. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

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