TXU Energy FAQs
How do I pay my TXU Energy bill?
You may log into your account here or call 1-800-818-6132.
How long does TXU take to turn my power on?
Many new customers can begin service on the same day they sign up for a plan. Switching from another provider can take up to five business days.
How much is TXU Energy cancellation fee?
The amount can change from plan to plan. But in general, 12-month plans include a $150 early termination fee, 24-month plans include a $295 ETF, and 36-month plans include $395.Read the Electricity Facts Label for your plan to get the specific amount.
Does TXU Energy do credit checks?
Nearly every provider runs a credit check before starting service, and TXU is no different. SaveOnEnergy credit checks encompass all providers we work with, and while you might not pass with one REP, you likely will with another. This check will not hurt your credit score.
Does TXU Energy require a deposit?
For some customers, yes. It depends on that credit check we just mentioned. Remember, that money is a deposit, and you will get it back at some point after demonstrating on-time payments.
Does TXU Energy give extensions?
It does, particularly in regards to the February 2021 winter storm. Call 800-242-9113 to set up an extension.
How do I get TXU Energy Aid?
TXU Energy Aid uses donations from customers, employees, and others to help 20,000 retain electricity each year. Email the company at firstname.lastname@example.org, call 2-1-1 or visit 211texas.org.