TXU Energy Rates, Plans, and Reviews | SaveOnEnergy®

TXU Energy Rates and Plans

Retail energy provider in Texas

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About TXU Energy

TXU Energy, based in Irving, is a respected retail electricity provider (REP) for more than 2 million customers in Texas. TXU builds trust by offering long-term fixed-rate energy plans and renewable power options. One of the most recognizable names in the business, it also features plans powered with green energy to help customers begin a move to sustainability. New customers can depend on a satisfaction guarantee, allowing them to switch to another TXU plan with no penalty within 60 days of starting service if they’re not satisfied with their plan.

TXU’s parent company is Vistra Energy, which also owns TriEagle Energy and other energy companies. TXU Energy differs from the utility company Oncor, which was previously called TXU Electric Delivery. Oncor delivers electricity to homes. But TXU provides that energy through deregulated energy plans to residents and businesses across Texas. Enter your ZIP code above to search TXU Energy plans in your city.

TXU Energy plans

Below are popular plans from TXU Energy offered on the SaveOnEnergy marketplace. Keep in mind that not all plans are available in all areas, and TXU Energy electric rates may vary depending on your ZIP code. To see energy plans near you, enter your ZIP code above.

Smart Edge 12

This plan is a tiered fixed rate option that offers customers a $30 bill credit when they use more than 800 kilowatt hours (kWh) per month. Rate tiers are set from 0 to 1,200 kWh and 1,200+ kWh.

Smart Edge 24

A long-term version of Smart Edge 12, this tiered fixed rate plan spans two years and gives customers a $30 bill credit every month their usage tops 800 kWh.

Free Nights & Solar Days 12

One of TXU’s most popular fixed-rate plans, Free Nights & Solar Days allows customers to benefit from free energy every night from 8 p.m. to 4:59 a.m. and 100 percent renewable energy every day from 5 a.m. to 7:59 p.m..

Smart Deal 12

This year-long fixed rate plan rewards customers with a $30 bill credit when they use 1,200 or more kWh per month. It has rate tiers set at under 1,200 kWh, between 1,201 and 2,000 kWh, and 2,000+ kWh.

Flex Rewards

Customers enrolled in Flex Rewards have a variable rate with a month-to-month term. There is no early termination fee and you will earn 3 percent cash back loyalty rewards.

TXU Energy reviews

SaveOnEnergy score: 4.8 out of 5

  • Customer service: 4.5
  • Online accessibility: 5.0
  • Business history: 5.0

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

Customer service: 4.5 out of 5

  • Power to Choose complaint score
  • Satisfaction guarantee

Online accessibility: 5 out of 5

  • Online bill pay
  • Online chat
  • Access to usage alerts & trends

Business history: 5 out of 5

  • Number of years in business
  • Accreditation by the Better Business Bureau

TXU Energy has operated in the Texas deregulated energy market for 103 years, making it one of the oldest energy providers in the state. This company receives good marks for its outstanding customer service history on the P2C scorecard. It also excels in online accessibility and has achieved an A+ BBB rating. For more information on SaveOnEnergy.com reviews, see the full list of energy providers.

(ratings updated 3/31/2021)

TXU Energy main energy services

TXU Energy for residential customers

With 24/7 customer service and unique plan options, TXU Energy is well known among Texas residents for serving homeowners and renters. Whether you’re looking for fixed or variable rates, green energy or cash back, TXU has plans to fit your needs. New customers signing on for a TXU have the added security of a 60-day satisfaction guarantee.

TXU Energy for business customers

TXU offers specialized plans for small, commercial, and industrial businesses. With TXU, business owners can profit from renewable energy, usage tracking, and a satisfaction guarantee. The company works with property management and builder services. TXU also offers business energy-efficiency and usage reduction rewards for ventures of all kinds.

Green energy options with TXU Energy

TXU Energy has a number of green energy plans powered with solar. Through its partnership with SunPower, TXU offers its customers the opportunity to install home solar panels and earn bill credits for excess energy produced. The company also offers the option to purchase a solar farm membership, and any TXU plan can become 100 percent renewable with the TXU Energy Pure SolarSM program.

Other TXU Energy initiatives

Winter storm payment options

After the February winter storm plunged much of state into below freezing temperatures, accelerating energy use (for the people who had power), TXU stepped in with flexible payment options to ease the burden of high bills. It promised no near-term impacts on rates.

Home protection plans

TXU Energy gives customers the option to protect their household appliances and HVAC systems with a number of warranty options. Choose from storm protection, plumbing repairs, and heating and cooling maintenance to keep your home running smoothly.

TXU iThermostat

The iThermostat program allows TXU customers to make the most of their energy plan with smartphone scheduling and management. The iThermostat is part of TXU’s Conservation Program, which helps reduce strain on Texas’ energy infrastructure.

Texas community investment

TXU gives back to the Texas community through donations to Trees Across Texas as well as its participation in Energy in Action, a volunteer program for employees of TXU Energy’s parent, Vistra Energy. Meanwhile, TXU’s Energy Aid program gives back to Texans who struggle to pay their electricity bills with donations from customers and employees. Energy Aid has donated over $120 million dollars in the past 35 years.

TXU Energy service areas

  • AEP Texas North: This service area covers northern Texas, including cities such as Abilene and San Angelo.
  • AEP Texas Central: This service area includes Corpus Christi, Laredo, and McAllen.
  • CenterPoint Energy: This service area includes the Houston metropolitan area, covering approximately two million residences and businesses.
  • Texas-New Mexico Power: This service area covers cities such as Houston, Midland, and DallasFort-Worth.
  • Oncor Electric Delivery: This service area operates all across Texas, including areas such as Dallas, Plano, and many other communities.

TXU Energy FAQs

How do I pay my TXU Energy bill?

You may log into your account  here or call 1-800-818-6132.

How long does TXU take to turn my power on?

Many new customers can begin service on the same day they sign up for a plan. Switching from another provider can take up to five business days.

How much is TXU Energy cancellation fee?

The amount can change from plan to plan. But in general, 12-month plans include a $150 early termination fee, 24-month plans include a $295 ETF, and 36-month plans include $395.Read the Electricity Facts Label for your plan to get the specific amount.

Does TXU Energy do credit checks?

Nearly every provider runs a credit check before starting service, and TXU is no different. SaveOnEnergy credit checks encompass all providers we work with, and while you might not pass with one REP, you likely will with another. This check will not hurt your credit score.

Does TXU Energy require a deposit?

For some customers, yes. It depends on that credit check we just mentioned. Remember, that money is a deposit, and you will get it back at some point after demonstrating on-time payments.

Does TXU Energy give extensions?

It does, particularly in regards to the February 2021 winter storm. Call 800-242-9113 to set up an extension.

How do I get TXU Energy Aid?

TXU Energy Aid uses donations from customers, employees, and others to help 20,000 retain electricity each year. Email the company at energyaid@txu.com, call 2-1-1 or visit 211texas.org.

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

TXU Energy electric rates in my area

Because the TDU or TDSP charges can differ from place to place, it’s important to narrow your search for rates. That doesn’t mean you have to conduct web searches for “cheap electricity near me” or “best electricity rates in my area.” Either of those will return dozens of pages you’ll have to wade through for answers.

By contract, enter you ZIP code on this page and you’ll get a manageable list of rates and plans from the SaveOnEnergy.com marketplace. Plus you can sort by rate, plan type, plan term, and more to narrow your choices further to find what’s best for you.

TXU Energy for business

Deregulation in Texas also applies to business energy. You can consult with one of our business energy wizards by calling the number on this page or you may fill out this form and we’ll call you. Keep in mind we’ll need a little information about your venture and how and when it uses electricity to craft a custom business energy plan for you.

Contact TXU Energy

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