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TXU Energy reviews
| Overall SaveOnEnergy score | 5/5 |
| Customer service | 5/5 |
| Online accessibility | 5/5 |
| Business history | 5/5 |
We’ve broken down our scoring model into three main categories:
- Customer service (Power to Choose complaint score; Satisfaction guarantee)
- Online accessibility (Online bill pay; Online chat; Access to usage alerts & trends)
- Business history (Number of years in business; Accreditation by the BBB)
For more information on SaveOnEnergy.com reviews, see the full list here.
(Ratings updated 09/08/2022)
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TXU Energy FAQs
If you’re on a fixed-rate plan and cancel before your agreement expires, you’ll have to pay an early termination fee (ETF). These fees range from $150 to $395, depending on the length of your plan. TXU Energy will waive the fee if you move outside of the company’s service area. There are no cancellation fees for variable-rate plans.
Like most electricity providers, TXU Energy runs a credit check before beginning service. Depending on the results, you may be required to pay a deposit, which you’ll receive back after 12 months of consecutive on-time payments. Check out these no-deposit or prepaid energy plans, including TXU’s FlexPower option.
The TXU Energy electric rates on SaveOnEnergy are all-inclusive, except for government taxes and fees.
It only takes minutes to sign up with TXU Energy through SaveOnEnergy. First, enter your ZIP code on this page. From there, you’ll be able to view, sort, and filter the energy plans in your area (including TXU Energy plans). Once you’ve found a good fit, click “check availability” and follow the prompts to sign up.