Texas energy plan FAQs
Who do I call if there’s an outage?
Your designated utility company is responsible for maintaining and supplying energy to your home. This includes power supply lines, meters, transformers, and poles. If you have an outage or other energy emergency, contact your utility company directly.
What happens if I move?
Your energy plan is an important service to keep in mind when moving in Texas. Shop up to 90 days prior to your move to ensure you get the best plan and rates in your new location. When you move to a new provider, retail electric providers (REPs) in Texas do not charge an early termination fee as long as they are notified and provided with proof of your move (such as new address documentation).
During your home purchase, confirm if your new home has a smart meter. Smart meters allow your energy to be turned on remotely, saving the additional hassle of an in-person activation. Your utility company will be contacted by your new REP to set up service.
What is a fixed-rate plan?
A fixed-rate energy plan is a set monthly electricity-supply rate that remains the same throughout the duration of your contract. Fixed-rate plans offer stability as the price will not vary based on energy market changes.
What is a variable-rate plan?
Simply put, variable-rate plans may vary month to month. This is due to the price fluctuations of electricity. If electricity prices soar, your energy prices will increase accordingly. Variable-rate plans do not offer the price protection of fixed-rate plans.
Why does Save On Energy run a credit check?
Our providers require a credit check prior to determine whether you must pay a deposit to begin service and, if so, how large the deposit must be. However, not all energy plans require a credit check. Prepaid pay-as-you-go electricity plans offer no credit check, no deposit, and no long-term contract. Looking for prepaid energy plans in your area? Enter your ZIP code above for a detailed list of providers.