Cirro Energy Rates, Plans, and Reviews | SaveOnEnergy

Cirro Energy Rates and Plans

Retail energy provider in Texas

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About Cirro Energy

Cirro Energy is a part of the NRG family and provides service to homes and businesses across Texas and throughout the country. This provider offers month-to-month and long-term energy plans, as well as fixed and variable rate options.

Based in Texas, Cirro Energy provides affordable and reliable energy plans to customers across the Lone Star State. Enter your ZIP code above to see available Cirro Energy plans in your area.

Cirro Energy plans

Simply Flat plan

With the Simply Flat plan, you will pay a single fixed rate every month for the duration of your contract, regardless of how much or little energy you consume.

Smart Flex Online plan

This is a variable rate plan, meaning the amount you pay for electricity will vary each month depending on the energy market. The Smart Flex Online plan brings with it a month-to-month contract, making it ideal for customers searching for flexibility or short-term plans with no cancellation fees.

Smart Lock plan

Customers who enroll in this plan will receive a fixed rate for 12 months. This means the rate you pay will not change throughout your contract, regardless of fluctuations in the market. Upon online enrollment, customers will also receive a $50 bill credit on their second bill.

Smart Lock Select 24 plan

This plan provides a fixed rate throughout your 24-month contract, making it a solid choice for customers searching for a long-term plan and no rate changes.

Smart Secure 12 plan

With the Smart Secure 12 plan, you will receive a fixed rate for the duration of your 12-month contract. Additionally, this plan will not charge usage fees during your enrollment, regardless of how much energy you consume.

Cirro Energy reviews

SaveOnEnergy score: 3.8 out of 5

  • Customer service: 1.5
  • Online accessibility: 5.0
  • Business history: 5.0

We’ve broken down our scoring into three main categories: customer service, online accessibility, and business history. These categories contain the following items:

Customer service: 1.5 out of 5.0

  • Power to Choose complaint score
  • Satisfaction guarantee

Online accessibility: 5.0 out of 5.0

  • Online bill pay
  • Online chat
  • Access to usage alerts & trends

Business history: 5.0 out of 5.0

  • Number of years in business
  • Accreditation by the Better Business Bureau

Cirro Energy earned top marks in online accessibility and business history, with 18 years in business and an A rating from the BBB. Cirro’s score was lowered by its lack of a satisfaction guarantee and because of its average P2C complaint score. To see a detailed explanation of Cirro Energy’s score, click here.

(Updated 10/28/2020)

Cirro Energy main energy services

Cirro Energy for residential customers

Cirro Energy provides a variety of contract lengths and plan options across the Lone Star State. Some plans include credits on future bills, while others offer flexibility in the rate you pay. This provider strives to provide affordable and hassle-free power to homes throughout the country.

Cirro Energy for business customers

Cirro Energy offers personalized energy plans for small and large businesses. With long- and short-term business plan options, Cirro Energy provides easy-to-understand billing options and straightforward contracts.

Other Cirro Energy initiatives

Charitable partnerships

Cirro Energy partners with several charity and non-profit organizations across Texas, including the Fort Worth Zoo, KERA, and the Ronald McDonald House of Dallas. Cirro Energy also sponsors children participating in events at Plano Sports Authority Centers.

Cirro Energy service areas

  • AEP Texas North: This service area covers much of northern Texas, including Abilene and San Angelo.
  • AEP Texas Central: This service area includes Corpus Christi, Laredo, and McAllen.
  • CenterPoint Energy: This service area covers approximately two million residents and businesses in the Houston metropolitan area.
  • Texas-New Mexico Power: This service area covers cities such as Houston, Midland, and DallasFort-Worth.
  • Oncor Electric Delivery: This service area spans across Texas, including cities such as Dallas, Plano, and many other areas.

Texas energy plan FAQ

What is a fixed rate energy plan?

Fixed rate energy plans set the rate you pay each month for electricity throughout your contract. This rate will not change regardless of fluctuations in the energy market. These plans are ideal for customers searching for stable energy rates.

What is a variable rate energy plan?

Variable rate energy plans change with the energy market. This means the rate you pay for electricity will vary from month to month. This allows you to benefit from market lows but could mean you pay a higher rate during periods where electricity is in high demand.

Will I need to pay a deposit?

It’s possible. Many providers require customers pay a deposit in order to secure a lower rate. You may be exempt from a deposit based on your credit score or if you choose a no deposit option. See our deposits page to learn more about no deposit plans.

Will SaveOnEnergy run a credit check?

Credit checks are a normal part of the energy buying process. Many energy providers require a credit check before they can offer you service. If you want to avoid a credit check, prepaid electricity plans are a good option. Enter your ZIP code above to see prepaid energy plans in your area.

What happens if I move?

If you move to a new address, you will not be charged an early termination fee. When you move, you can stay with your current provider or switch to a new one. Shop for a new plan up to 90 days before you move. Most homes have smart meters installed, so you shouldn’t need to schedule a technician visit to begin service.

What if I want to switch providers?

If you enroll in a variable rate plan, you can switch at any time without being charged an early termination fee. If you have a fixed rate plan, you can switch up to 14 days before your contract ends without early termination fees. Switching to a new provider is simple. Enter your ZIP code above and we’ll help you find available plans in your area. When you sign up, your new provider will coordinate with your old provider to complete the switch.

A few things to remember

  • Don’t forget to read your plan’s Electricity Facts Label before signing up. It contains important information including:
    • Price per kilowatt-hour based on usage
    • % renewable energy sourcing
    • Early termination fees
  • Enjoy hassle-free supplier setup. Once your order has been confirmed, your new supplier will set up service with your utility, or transmission and distribution service provider (TDSP) – but don’t worry, there shouldn’t be any interruption to your power during the switch.
  • Understanding your electricity bill. Your local TDSP will still deliver your electricity and maintain electric infrastructure including meters and power lines. Your utility fees can be found as TDU or TDSP charges on your monthly bill. They are independent of your supplier rate.

How to shop with SaveOnEnergy.com

As the largest online energy marketplace in Texas, SaveOnEnergy.com® will help you find a great energy plan that fits your budget, usage and needs. Not sure which plan is right for you? Call the number above to speak to one of our energy experts.

  • Step 1:Enter your ZIP code above to view today’s low energy rates from Ambit Energy.
  • Step 2:Select a plan and sign up over the phone or online in just minutes.
  • Step 3: Enjoy reliable energy at an affordable price

Contact Cirro Energy

  • Headquarters: Richardson, Texas
  • Bill pay: Log into your Cirro Energy account to pay your bill online
  • Customer service: Call 1-800-692-4776 to speak to a customer service representative
  • Outages: Contact your utility company

Updated: 7/10/2020

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